Chartered Institute of Credit Management LMS

Candid camera.  Gareth Edwards, Partner, Veale Wasbrough Vizards, reviews the legalities of filming your employees.  ARTICLE November 2018

This is a private area for the CICM HQ team and Credit Academy tutors which contains the CICM Credit Academy policies, procedures, forms and templates.

In 2020, the Chartered Institute of Credit Management (CICM) published this series to support credit professionals during the Coronavirus pandemic and the aftermath. Tailored to your industry, the Super7 Series highlights a best practice approach for credit and collections operations to build a healthy ledger, healthy profile and healthy people at organisations; encourage healthy customer relations, healthy operational competence and healthy personal development; and lead credit management strategy. Tips include: future-facing credit culture, driving the future, credit control spring clean, credit risk assessment, applying vulnerability guidelines, managing difficult conversations, online meetings,  making your emails work. GUIDANCE 2020

This course supports preparation for the CICM Level 3 Award in Consumer Collections or Level 3 Advanced Credit Controller/Debt Collection Specialist Apprenticeship. The course includes 10 elearning modules covering all syllabus areas, practice exam questions and a course completion certificate for learners who complete key activities and pass a mock exam. The course takes approximately 100 hours to complete. Course fees apply. Course modules cover: principles of debt collection, regulation in consumer debt collection, information and profiling, contacting the customer, the repayment plan, dealing with changing situations, responding to non-payment, preparing for legal proceedings, maintaining effective debt collection processes. Email learningsupport@cicm.com or call 01780 722909 to purchase course. PREMIUM CONTENT 2021

This course supports preparation for the CICM Level 3 Award in Consumer Credit Management or Level 3 Advanced Credit Controller/Debt Collection Specialist Apprenticeship. The course includes pre-course elearning and reading, 15 elearning modules covering all syllabus areas, practice exam questions and a course completion certificate for learners who complete key activities and pass a mock exam. The course takes approximately 100 hours to complete. Course fees apply. Course modules cover: function and cost of credit, credit relationships, customer service in the credit department, money laundering, credit policy and procedures, credit performance and targets, marketing credit, consumer protection, consumer credit products, documents, records, reports and systems, consumer risk assessment, payment methods, collections strategy and action, legal remedies. Email learningsupport@cicm.com or call 01780 722909 to purchase course. PREMIUM CONTENT 2021

HQ Briefing: Enforcement membership, training and qualifications and registration process. GUIDANCE Restricted access - CICM HQ Team only.

Business has see a rise in commercial fraud, particularly during the COVID 19 pandemic. This CICM webinar advises on trends, insights and tips for protecting your business. Presenter: Corporate Partner: Graydon - Simon Blackwell (Managing Director), Nigel Dickinson (Head of Fraud Propositions) and Craig Evans (Head of Commercial UK). Broadcast: 14 May 2020; 50 minutes WEBINAR 2020

People Power. Matt Godby, Director at Godby Credit Management Ltd, points out the elements that help develop a successful strategic credit management department (UK).  ARTICLE March 2020

This is a private area for the CICM HQ team and Credit Academy tutors which contains the CICM Credit Academy policies, procedures, forms and templates.

Private forum for CICM Awarding Body assessment team and Assessment Board.

Robots in disguise Lisa Phillips, Managing Director of Advanced Collections Systems, discusses how Artificial Intelligence, more specifically a virtual agent called AVA, can change the practice of debt collection as we know it (UK).  ARTICLE January/February 2020

Reflected Glory John Patounas, Senior Software Engineer and Data Protection Officer at Cedar Rose, says APIs (application programming interface) can be valuable to mirror essential credit information across different platforms (UK).  ARTICLE January/February 2020

Help or Hindrance? Heather Greig-Smith  considers how the debt collection and money advice sector can work together to help people become debt free (UK).  ARTICLE January/February 2020

Private forum for CICM Credit Academy Tutors and Coaches

Private forum for CICM HQ Team

Look and learn. Peter Wallwork, CEO of the Credit Services Association and a member of the Board of the Money Advice Liaison Group (MALG), what can the public sector learn from the sector in terms of best-practice debt collection? (United Kingdom)  ARTICLE December 2019

Attack of the app. Kevin Reed is a freelance journalist and former editor of both Accountancy Age and Financial Director, asks have we gone too far in providing business apps or are we ready to embrace more? (United Kingdom)  ARTICLE December 2019

All aboard. David Walters, Group Head of Credit Data at Creditsafe, says companies are choosing to be more diligent when onboarding new international customers. (United Kingdom)   ARTICLE December 2019

Client onboarding. Credit Management asks experts Sharon Noland, Credit Risk Manager at Gazprom Energy and Rob O'Neill, Head of Credit Management at Saint Gobain, and Darren Leech, Head of Group Credit Risk at Royal Mail Group, for their advice on how to simplify the onboarding process. (United Kingdom)  ARTICLE December 2019

Model Numbers. Peter Wallwork, CEO of the Credit Services Association (CSA) and a member of the Board of the Money Advice Liaison Group (MALG), says existing funding models for the Financial Ombudsman are not as flawed as they are painted. (United Kingdom) ARTICLE November 2019

House Call. Sean Feast, Credit Management Managing Editor, and Alex Simmons, Credit Management Deputy Editor, look at how the UK is awash with dirty money and some of the fault rests with Companies House. (United Kingdom)  ARTICLE November 2019

Keep it simple. Barry Durman, CICM Trainer, outlines the fundamentals of credit and collections.  ARTICLE November 2019

Rise of the machines. Karen Young, Director of Hays Credit Management, asks whether your organisation is really prepared for digital transformation.   ARTICLE November 2019

Blue sky thinking. Andrew Birkwood, CEO Azzuro Associates, discusses how the purchase of commercial debts is gaining traction. (Europe)  ARTICLE November 2019

Refrence Point. James Campbell, Secretary of the European Freight Trades Association (EFTA),  explains how the CRAs is reluctant to issue disclaimers on veracity of Companies House data. (England)  ARTICLE October 2019

Alternative routes. Sean Feast, FCICM, Managing Editor, discusses how alternative finance providers are plugging the funding hole left by the banks. (England) ARTICLE October 2019

Alternative routes. Sean Feast, FCICM, Managing Editor, discusses how alternative finance providers are plugging the funding hole left by the banks. (England) ARTICLE October 2019

Alternative routes. Sean Feast, FCICM, Managing Editor, discusses how alternative finance providers are plugging the funding hole left by the banks. (England) ARTICLE October 2019

Straight Talking. Peter Wallwork, CEO of the Credit Services Association (CSA) and a member of the Board of the Money Advice Liaison Group (MALG), explains why the #Debtthreat campaign is targeting the wrong audience. (England) ARTICLE October 2019

Spreading the News. Adam Wonnacott, FCICM, Director of Appdraft, explains feelings toward spreadsheets may vary based on attitude to change and improvement. (United Kingdom) ARTICLE October 2019

Force Multiplier. Alastair Nicholas, Managing Director of Esker Northern Europe, explains how emerging technologies are allowing credit management functions to become company performance.  (Europe) ARTICLE October 2019

Ten out of Ten. Chris Sanders, FCICM, Head of Accreditation CICMQ, commemorates the CICMQ 10th Anniversary.  ARTICLE October 2019

Ten out of Ten. Chris Sanders, FCICM, Head of Accreditation CICMQ, commemorates the CICMQ 10th Anniversary.  ARTICLE October 2019

Movin'On Up. Jason Braidwood, FCICM (Grad), reports  the latest monthly business-to-business payment performance statistics. (United Kingdom) ARTICLE October 2019

Talking company accounts. Tony Skone, CICM Trainer, shares anecdotes from working with company accounts. (United Kingdom) ARTICLE October 2019

Doing the right thing. Philip King, Chief Executive of CICM, says poor payment practice is often more about the process than the intent. (England)  ARTICLE September 2019

Channel Hopping. David Sheridan, Operations Director at ARC Europe, outlines the advantages and risks of adopting a digital approach to consumer communication. (United Kingdom)  ARTICLE September 2019

Collection Clinics. Pam Thomas, Trainer for CICM, shares her opinions on collections focusing on customer commitment. (United Kingdom)  ARTICLE September 2019

Solid foundations. Phil Andrew, Chief Executive of StepChange Debt Charity talks to Credit Management Managing Editor, Sean Feast about his first full year.   ARTICLE July/August 2019

Three's company. Sean Feast, Credit Management Managing Editor, catches up with the founders of Court Enforcement Services (CES) (England).   ARTICLE July/August 2019

Technically Speaking. Credit Management asked the members of the CICM Think Tank what technology they can't do without and why, featuring: Stuart Knock, EOS Solutions; Jo Kettner, Company Watch; Dan Hancocks, CoCredo; and Debbie Nolan, Arvato.   ARTICLE July/August 2019

Branch News. Richard Brown, Vice Chairman of the East of England Branch, reports from the inaugural breakfast meeting of the East of England and London Branches, which included presentations on: Fraud and how to establish the means of a debtor before taking legal action by Liam Hastings, Hastings and Co Solicitors; and use of cognitive verbal and non-verbal clues to detect lies in debt collection by Martin Eaves, Technical Director at Advanced Collections Systems. ARTICLE July/August 2019

Private area for Vodafone members CORPORATE MEMBER BENEFIT

Onward and upward. David Kerr FCICM considers whether rising numbers of IVAs are a cause for celebration.  ARTICLE June 2019

CICMQ Accreditation. Britvic Soft Drinks and Weightmans law firm report on their CICMQ accreditations.  ARTICLE June 2019

Herd Mentality. Peter Wallwork, Chief Executive of the Credit Services Association (CSA), gives his take on the elephant in the room that is the future funding of debt advice.   ARTICLE June 2019

Custom Made. Tim Vine, Head of European Trade Credit  at Dun & Bradstreet, discusses how access to HMRC data for CRAs will enable  better credit decisions.  ARTICLE June 2019

Branching Out. David Andrews, a freelance business journalist, looks at the role of bank managers in the modern world of cashless payments and systems.  ARTICLE June 2019

Slamming Suppresants. This month's Soapbox Challenge confronts the rise of celebrity product endorsements online and on social media.   ARTICLE June 2019

Technically Speaking. Credit Management asked the members of the CICM Think Tank what tech they can't do without and why.  ARTICLE June 2019

Tracking Down Debtors. Myron Fedak of the Sheffield CICM Branch reports on the second branch meeting of 2019.  ARTICLE June 2019

CICMQ accreditation. Britvic Soft Drinks Ltd, Sony DADC Europe, Ab Agri and Hays report on their CICMQ accreditations.  ARTICLE May 2019

Back to the Future. Sean Feast FCICM, reports on how a Canadian commercial debt collector advocating Chinese Water torture has left many in the industry hot under the collar.   ARTICLE May 2019

Maintain your balance. Tim Blundy, Enterprise Supplier Director - EMEA, C2FO, finds opportunities for global corporations to improve their long and short-term working capital strategies by analysing accounts receivables solutions and overall liquidity and working capital goals.  ARTICLE May 2019

Taking back control. Chris Sanders, Head of Accreditation, CICMQ, talks about his experiences as a mentor through the CICM Mentor Hub and how to go about getting a promotion. ARTICLE May 2019

80 years of the CICM. Branch Network. 2019 marks the 80th anniversary of the Chartered Institute of Credit Management (CICM). This article speaks to four Branch Chair's for their views on the importance of the network.  ARTICLE May 2019

Private Hays consultants candidate assessment management area - accessible only to Hays members. PREMIUM CORPORATE PARTNER BENEFIT

As simple as ABC. Philip King, Chief Executive of CICM, writes about the recent the state of the High Street, in particular the  administration of Patisserie Holdings PLC. He also discusses the work of the branch network in hosting meetings and events. (United Kingdom).  ARTICLE April 2019

CICMQ accreditation. Ab Agri and Hays report on their CICMQ accreditation.  ARTICLE April 2019

Data Reliability. Christina Massaad, Managing Director of Cedar Rose, explains the importance of up-to-date data in an automated credit report. (United Kingdom).  ARTICLE April 2019

Back on Track. Lawrie Holmes, reports on the differing views on the financial health of the debt collection/purchasing sector. (United Kingdom).  ARTICLE April 2019

What The Future Holds. Tanya Arrowsmith, Marketing Manager EMEA, HighRadius, reports from the world's largest order-to-cash networking event.  ARTICLE April 2019

Are you a leader or follower? Find out more about how CICMQ accreditation can deliver dramatic improvements in cashflow and efficiency.  ARTICLE April 2019

The Role of Debt Sale in Commercial Credit. Karen Savage, Chief Operating Officer at Azzurro Associates, talks about her recent move to the commercial debt purchaser.  ARTICLE April 2019

From the Archive. A summary of articles from the 1971 issue of Credit Management, including company liquidation in the UK, and credit sanctions and the long-term contract.  ARTICLE April 2019

Private forum for Verizon members CORPORATE MEMBER BENEFIT

The gentle touch. Heather Greig-Smith, a freelance business journalist, speaks to a number of collections agencies about the vulnerability training they provide (United Kingdom).  ARTICLE March 2019

Risk and reward. Chris Sanders, Head of Accreditation, CICMQ, looks at how credit managers should deal with difficult customers.  ARTICLE March 2019

Recovery options under regulated agreements. Dominic Jones, Senior Associate, Finance Litigation at DWF advises on what to do when a regulated hire purchase agreement falls into default.  ARTICLE March 2019

CICMQ accreditation Omincom and Shell report on their CICMQ accreditation  ARTICLE March 2019

Private forum for ABB members CORPORATE MEMBER BENEFIT

Private forum for Hays members CORPORATE MEMBER BENEFIT

Private forum for Office Depot members CORPORATE MEMBER BENEFIT

Private forum for Places for People members CORPORATE MEMBER BENEFIT

Private forum for First Ram Insurance members LEARNING PARTNER BENEFIT

This course supports preparation for the CICM Level 3 Award in Credit Management (Trade, Export and Consumer) or Level 3 Advanced Credit Controller/Debt Collection Specialist Apprenticeship. The course includes pre-course elearning and reading, 21 elearning modules covering all syllabus areas,  practice exam questions and a course completion certificate for learners who complete key activities and pass a mock exam. The course takes approximately 100 hours to complete. Course fees apply. Course modules cover: value of credit, organisation of the credit function, credit customers and arrangements, credit risk control, credit documents and systems, collections methods and legal action. Email learningsupport@cicm.com or call 01780 722909 to purchase course. ELEARNING 2020 Premium Content 

Looking ahead. Pete Whitmore, Credit Manager and Chair of the Chartered Institute of Credit Management, advises that credit managers should never underestimate the value of strong customer relationships.  ARTICLE January/February 2019

Tomorrow is another day. Sean Feast, Managing Editor, Credit Management, asks experts to predict what the future holds following a busy 12 months in the world of consumer collections (England), with contributions from Peter Wallwork, CEO, Credit Services Association; Steve Murray, CEO, Ardent Credit Services; John Pears, UK Managing Director, Lowells; David Sheridan, Operations Director, ABC Europe Debbie Nolan, CEO, Arvato; Nick Cherry, Managing Director, Phillips & Cohen; Martin Roseweir, Managing Director, AIC UK; Paul Jarman, Interim Head of UK Operations, Hoist Finance; Eddie Nott, UK Managing Director, Intrum.  ARTICLE January/February 2019

Powering through CICMQ assessment. Gazprom Energy and Roche Diabetes Care report on their CICM Quality (CICMQ) accreditation experience and the impact on their operations.  ARTICLE January/February 2019

Are you a leader or follower? Find out more about how CICMQ accreditation can deliver dramatic improvements in cashflow and efficiency.  ARTICLE January/February 2019

Collection technique has changed significantly over recent years and those who stay abreast of modern collection practice stand the best chance of success. This CICM webinar covers best practice approach to telephone collections. Presenter: Jules Eames MCICM (Grad). CICM Lead Teacher. Broadcast: 5 March 2018; 10 minutes WEBINAR 2018

This is a private study text and learning resource area for tutors and coaches working with CICM Credit Academy learners.

Access here all editions of CICM Essentials on Managing Credit in a Crisis which CICM published to support credit professionals during the Coronavirus Pandemic.

This course supports preparation for the Taking Control of Goods (TCG) qualifying examination and an enforcement agent’s Continuing Professional Development (CPD). The CICM Level 2 Award in Taking Control of Goods is Ofqual regulated and meets the certification requirements of enforcement agents as determined by the Ministry of Justice. The High Court Enforcement Officers Association (HCEOA), the Local Authority Civil Enforcement Forum (LACEF) and the Certified Enforcement Agents Association (CEAA) endorse the course and review the TCG Guidance for Enforcement Agents annually. The course includes TCG Guidance, practice exam questions, a mock exam and a resource section with regulation and forms and takes around 90 hours to complete. Learners who complete key activities can print a course completion certificate to prove CPD. Course fees apply (free for CICM members along with other CPD resources on CICM Knowledge Hub). Course modules cover: Role of enforcement agents, law relevant to enforcement agents, practice of Taking Control of Goods, practice of removal and sale of goods, customer care and how to manage conflict situations. Email learningsupport@cicm.com or call 01780 722909 to purchase course. ELEARNING 2018 Premium Content

Plus Ca Change?  Sean Feast, Managing Editor, Gravity, considers if it is time for the larger free debt advice organisations to merge or will they continue to ignore the elephant in the room.    ARTICLE December 2018

On the front foot.  Sean Feast, Managing Editor, Gravity, speaks to Derek Usher, Managing Director, Cabot Credit Management's UK Debt purchase business, about debt purchase, customer engagement and the batting style of Geoffrey Boycott.  ARTICLE December 2018

Passport to Export.  Lauren Carter, Managing Director, Vantage Credit, questions how can best-practice credit management support international growth.  ARTICLE December 2018

Victory for law and common sense.  Peter Walker, Freeland Business Writer, reports that payments due in construction contracts can be very complicated and a cause of disputes - not easy for credit managers.  ARTICLE December 2018

A true collaboration.  Lesley Batchelor, Director General, The Institute of Export and International Trade, reports on working with the UK Export Finance to implement the Government's Export Strategy.  ARTICLE December 2018

Drive, Drive, Drive. Chris Sanders, Head of Accreditation, CICM, questions what drives debt in your organisation and whose responsibility is it.  It is true that the sales ledger is the window into an organisation's processes.  ARTICLE December 2018

Recovery of regulated goods.  Jonathan Hall, Senior Associate, Finance Litigation, DWF Law, says seize your asset and do it quickly but get it right!  Get it wrong and there is a price to pay.  ARTICLE November 2018

Winning mentality.  As the deadline for entering the 2019 CICM British Credit Awards passed, Credit Management, asked some of the 2018 winners what it has meant to their businesses to win an award.  ARTICLE November 2018

Credit management essentials.  Build knowledge of key credit management areas.  Get recognition by studying for a CICM award.  ARTICLE November 2018

Commercial Realities.  Sean Feast, Managing Editor, Gravity, looks at the issue of commercial debt, with the help of exclusive figures from the Credit Services Association's Data Gathering Initiative. ARTICLE October 2018