Chartered Institute of Credit Management LMS

Spanish Fly. David Andrews, freelance writer, believes Brexit won't have a bad impact on the economy after all (UK).  ARTICLE March 2020

Motoring Mischief Peter Walker, freelance business writer specialising in legal matters relating to credit management, discusses why  Statuatory Demand is effective in cases such as the Maserati internet fraud one (UK).  ARTICLE January/February 2020

Sale or return. Sean Feast, Managing Editor of Credit Management, discusses strategy and risks with the Chief Executive of Hoist Finance's operations in the UK, Julian Winfield. (United Kingdom)  ARTICLE December 2019

As a Board Director are you sufficiently financially savvy? Jean Pousson, CICM Trainer, asks directors whether they are financially savvy enough and offers some pointers for them to consider. (United Kingdom)  ARTICLE September 2019

International Trade.  Andrea Kirkby gives a monthly round-up of the latest stories in global trade. (Bulgaria, Argentina, Italy, The Balkans).  ARTICLE July/August 2018

Trading through the Eurozone crisis - "To add to our national woes, insolvencies show no signs of abating. 2011 was a year which, even prior to the Eurozone troubles reaching full throttle, still saw the disappearance of many established names, in the UK and further afield ..."

Candid camera.  Gareth Edwards, Partner, Veale Wasbrough Vizards, reviews the legalities of filming your employees.  ARTICLE November 2018

A credit manager and apprentice's view on all things credit                               

                                                                                                                                              eBuzz March 2020

Digitally Yours. Sean Feast, Managing Editor, Credit Management, questions whether customers are really engaged with the surge of artificial intelligence, chatbots and web platforms (UK). ARTICLE March 2020

Watching Brief. Sean Feast, Managing Editor, Credit Management, and Jo Kettner, CEO of Company Watch, discuss  Eastern Europe, the challenges of Companies House data and the wise words of Dumbledore (UK).  ARTICLE March 2020

Treading Carefully. Brian Murnane, Group Business Development at Carbon Action, offers practical advices to better managing carbon footprints. (UK)  ARTICLE March 2020

Powering down. Tim Vine, European Head of Finance Solutions at Dun & Bradstreet, believes the energy sector is showing signs of slowing down (UK).  ARTICLE March 2020

Present and Correct. Clive Hawkins, Senior Associate at Spoken Word Communication, explains,in a new series, what elements to take in consideration to create the perfect presentation (UK).  ARTICLE March 2020

Silver Service. Stuart Lewis, Founder of Rest Less, says insolvency among silver surfers is an alarming growing trend (UK).  ARTICLE March 2020

Game Changers. Karen Young, Director at Hays Credit Management, thinks the beginning of the New Year is a great occasion to set a fresh mindset on how to think about work (UK).  ARTICLE March 2020

Not so friendly amigos. Sean Feast, FCICM, shares funny anecdotes from the credit industry and beyond (UK). ARTICLE March 2020

People Power. Matt Godby, Director at Godby Credit Management Ltd, points out the elements that help develop a successful strategic credit management department (UK).  ARTICLE March 2020

Freeman-on-the-land. Alex Hill, Property Service Director at Andrew Wilson & Co., explains how lenders are increasingly telling High Court Enforcement Officers (HCEOs) to enforce Orders for possession (UK).  ARTICLE March 2020

New World Thinking. Marco Forgione, Director General of the Institute of Export and International Trade, says mitigating risk, conforming with regulations and ensuring compliance will have to be the priorities of every business in the new decade (UK).  ARTICLE March 2020

International Trade. Andrea Kirkby, gives an overview on the latest stories in global trade, including cryptocurrencies in international trade, Brexit Uncertainty, the rises of oil prices due to the assassination of Soleimani, and Addfield Environmental Systems' export sale raise. Additionally, the surge of corporate insolvencies, the declining volume of new commitments in the insurance sector and the banking sector falling over in Lebanon (UK).  ARTICLE March 2020

Writer's block. Gareth Edwards, partner in the employment team at VWV, explains Mr Hebai's case study, including rights on work-related blogging, employee checking, and the right to holidaying abroad (UK).  ARTICLE March 2020

Writer's block. Gareth Edwards, partner in the employment team at VWV, explains Mr Hebai's case study, including rights on work-related blogging, employee checking, and the right to holidaying abroad (UK).  ARTICLE March 2020

Private forum for CICM Awarding Body assessment team and Assessment Board.

Senior Moments Claire Aynsley, Head of Regulatory Compliance & Standards at Credit Services Association (CSA) reveals what actions firms should have already implemented with the introduction of SMCR (Senior Managers and Certification Regime) (UK). ARTICLE January/February 2020

Preferential Treatment Jo Kettner, CEO of Company Watch, explains how Crown Preference will impact creditors next year (UK).  ARTICLE January/February 2020

Robots in disguise Lisa Phillips, Managing Director of Advanced Collections Systems, discusses how Artificial Intelligence, more specifically a virtual agent called AVA, can change the practice of debt collection as we know it (UK).  ARTICLE January/February 2020

Vision on Andrew Wilson, Chairman of the High Court Enforcement Officers Association, looks at the negative impact publicity has on the profession of High Court Enforcement Officer (UK).  ARTICLE January/February 2020

Reflected Glory John Patounas, Senior Software Engineer and Data Protection Officer at Cedar Rose, says APIs (application programming interface) can be valuable to mirror essential credit information across different platforms (UK).  ARTICLE January/February 2020

Late Departures Nick Cherry, Chief Operating Officer at Phillips and Cohen Associates, shares his thoughts on how the market of deceased collections has changed in the last decade (UK).  ARTICLE January/February 2020

Nudge Nudge Richard Chataway, Vice President of BVA Nudge Unit UK, believes that the key to a business' success is to influence the behaviour of others (UK).  ARTICLE January/February 2020

Cause for complaint Michelle Thorp, CEO of Insolvency Practitioners Associations, explains in detail how the insolvency process works (UK).  ARTICLE January/February 2020

Help or Hindrance? Heather Greig-Smith  considers how the debt collection and money advice sector can work together to help people become debt free (UK).  ARTICLE January/February 2020

The French connection. Canada. Adam Bernstein explains how the strong French influence in Canada can sometimes catch foreign businesses off guard.   ARTICLE January/February 2020

Apocalypse now? Adam Wonnacott, belives that the constant development of Artificial Intelligence has both its pros and cons (UK).   ARTICLE January/February 2020

Bump in the Road The latest UK payment performance statistics are not very encouraging, showing a further degree of unpredictability (UK).   ARTICLE January/February 2020

International Trade Andrea Kirkby offers an overview on the latest stories in global trade including the uncertainties surrounding Brexit, the upgrades Ukraine has receieved by Fitch post-election, and how the yield curve became inverted in August. Furthermore how China is starting to move up the value chain, Chubb's $10m investment in the African Trade Insurance, the slow global growth set for next year by ATRADIUS, and the growth of eastern European economies.    ARTICLE January/February 2020

2020 Vision Samantha Pileggi, Director of Commercial Operations at the Institute of Export & International Trade, says that the end of 2019 has brought a clearer view on the UK's future trade with the EU (UK).  ARTICLE January/February 2020

Gas Explosion Gareth Edwards, partner in the employment team at VWV, explains the dangerous consequences of interfering with a disciplinary investigation at work (UK).   ARTICLE January/February 2020

Hey, what's the big idea?-  how to make your idea a reality 

                                                                                                                                EBUZZ February 2020

Private forum for CICM Credit Academy Tutors and Coaches

Positive thinking. Karen Young, Director Hays Credit Management, says the employment outlook remains positive despite various temptations. (United Kingdom).  ARTICLE December 2019

For the Players -  How  can the credit and debt industry make gaming elements work in business?

                                                                                                                             EBUZZ January 2020

Private forum for CICM HQ Team

MAIN Year End Sweep EBUZZ December 2019

That was the year that was. Philip King, Chief Executive of CICM, reflects on yet another exciting year for the CICM. ARTICLE December 2019

Open all hours. David Kerr, an insolvency practitioner with extensive regulatory experience and a member of the CICM Technical Committee, says retail gloom is dominating the latest insolvency news. (England)  ARTICLE December 2019

Rogue traders. James Campbell, Secretary of the European Freight Trades Association, explains how bogus trade reference email addresses are a second string to the bow of the short-firm fraudster. (United Kingdom)  ARTICLE December 2019

Look and learn. Peter Wallwork, CEO of the Credit Services Association and a member of the Board of the Money Advice Liaison Group (MALG), what can the public sector learn from the sector in terms of best-practice debt collection? (United Kingdom)  ARTICLE December 2019

Attack of the app. Kevin Reed is a freelance journalist and former editor of both Accountancy Age and Financial Director, asks have we gone too far in providing business apps or are we ready to embrace more? (United Kingdom)  ARTICLE December 2019

Branching out. Credit Management spoke to a number of Branch Chairs on the importance of taking part in the Branch network. (United Kingdom)  ARTICLE December 2019

All aboard. David Walters, Group Head of Credit Data at Creditsafe, says companies are choosing to be more diligent when onboarding new international customers. (United Kingdom)   ARTICLE December 2019

Client onboarding. Credit Management asks experts Sharon Noland, Credit Risk Manager at Gazprom Energy and Rob O'Neill, Head of Credit Management at Saint Gobain, and Darren Leech, Head of Group Credit Risk at Royal Mail Group, for their advice on how to simplify the onboarding process. (United Kingdom)  ARTICLE December 2019

Shutting up shop. Tim Vine, European Head - Finance Solution, Dun & Bradstreet, says this year has seen an unprecedented number of retail failures on the High Street. (United Kingdom)  ARTICLE December 2019

Country Focus, Canada. Adam Bernstein reports on Canada and explains that there's more to Canada than ice hockey and Mounties.   ARTICLE December 2019

Encouraging signs. Jason Braidwood, FCICM, discusses the latest monthly business-to-business payment performance statistics. (United Kingdom)  ARTICLE December 2019

International Trade. Andrea Kirkby offers an overview on the latest stories in global trade including UK exports to non-EU countries rise, China's problems with importing pork, WeWork withdrawing plans for an IPO, Canada is the best country for social entrepreneurs, Venezuela's financial crisis, Germany's economic issues, the ongoing political turmoil in Hong Kong, and violent protests in Ecuador.   ARTICLE December 2019

Trading Places. Samantha Pileggi, Interim Director General of the Institute of Export and International Trade, says despite the current political turmoil, businesses will find a way to export. (Europe)  ARTICLE December 2019

Stars of the series. Credit Management celebrates CICM Studying Members who have excelled in their exams.  ARTICLE December 2019

Taking part. Gareth Edwards, partner in the employment team at VWV Employment Law Solicitors, offers an article about two cases that illustrate the challenge of unfair dismissal. (England)  ARTICLE December 2019

Make a wish. Credit Management asked members of the CICM Think Tank what is on their Christmas wish list and why? And how could it change their jobs, their business and the world?  ARTICLE December 2019

Proud achievements. Pete Whitmore, Chair of the CICM, looks back over the events of the year. ARTICLE November 2019

Model Numbers. Peter Wallwork, CEO of the Credit Services Association (CSA) and a member of the Board of the Money Advice Liaison Group (MALG), says existing funding models for the Financial Ombudsman are not as flawed as they are painted. (United Kingdom) ARTICLE November 2019

Cover Lines. Stuart Ramsden, Head of Commercial for UK and Ireland at Atradius, discusses whether the credit insurance industry has recovered from a poor showing following the economic collapse a decade ago. (United Kingdom) ARTICLE November 2019

The Intelligence Service. Sean Feast, Credit Management Managing Editor, speaks to Simon Blackwell, Graydon UK Managing Director, about commercial fraud, access to VAT data, and a fondness for Croydon.   ARTICLE November 2019

The Intelligence Service. Sean Feast, Credit Management Managing Editor, speaks to Simon Blackwell, Graydon UK Managing Director, about commercial fraud, access to VAT data, and a fondness for Croydon. ARTICLE November 2019

House Call. Sean Feast, Credit Management Managing Editor, and Alex Simmons, Credit Management Deputy Editor, look at how the UK is awash with dirty money and some of the fault rests with Companies House. (United Kingdom)  ARTICLE November 2019

A (new) winter of discontent. David Andrews, a published author and former Personal Finance Editor of the Daily Express, says the number of people living in poverty levels in Britain are at an all-time high. (United Kingdom).   ARTICLE November 2019

Null and void. Bethan Evans, an insolvency partner at Menzies LLP, asks whether you are doing enough to protect your business against void dispositions.   ARTICLE November 2019

Object of desire. Stephen Miller, Data and Analytics Innovation Leader, Europe, Equifax, says navigating customers towards a desired credit score is fraught with challenges. (United Kingdom)  ARTICLE November 2019

Driving down risk. Les Clisby is a freelance business writer, looks at a new app that is described as the eyes and ears of the automotive credit sector.  ARTICLE November 2019

Movin'On Up. Jason Braidwood, reports  the latest monthly business-to-business payment performance statistics. (United Kingdom)  ARTICLE November 2019

International Trade. Andrea Kirkby offers an overview on the latest stories in global trade including the impact of the attack on Saudi oil processing facilities, the Kazakhstan economy, Ethiopia under pressure, Saltaire Brewery's exporting success, Coface's latest research, the monetary policy endgame, exporting using eBay, and how to prepare for Brexit if good are in transit.  ARTICLE November 2019

Keep on trucking. Lesley Batchelor, OBE FCICM,  Director General of The Institute of Export and International Trade, says Brexit has brought our borders and Customs procedures into focus like never before. (Europe)  ARTICLE November 2019

Winning mentality. Debbie Tuckwood, Chief Advisor (Professional Development) at CICM interviews Charles Davey, the winner of the CICM prize for Best Credit Management Project.  ARTICLE November 2019

Keep it simple. Barry Durman, CICM Trainer, outlines the fundamentals of credit and collections.  ARTICLE November 2019

Rise of the machines. Karen Young, Director of Hays Credit Management, asks whether your organisation is really prepared for digital transformation.   ARTICLE November 2019

Taking part. Gareth Edwards, partner in the employment team at VWV Employment Law Solicitors, offers an article about employers reassessing contractual hours entitlement for part-year workers in light of a Court of Appeal ruling. (England)  ARTICLE November 2019

Blue sky thinking. Andrew Birkwood, CEO Azzuro Associates, discusses how the purchase of commercial debts is gaining traction. (Europe)  ARTICLE November 2019

The Formula for Motivation - How can we be sure we are motivating everyone? November 2019

Refrence Point. James Campbell, Secretary of the European Freight Trades Association (EFTA),  explains how the CRAs is reluctant to issue disclaimers on veracity of Companies House data. (England)  ARTICLE October 2019

The not-so-secret service. David Kerr, FCICM, stresses the importance of creditors needing to define the future of the insolvency regime. (England) ARTICAL October 2019 

Calling the shots. Michelle Thorp, CEO Insolvency Practitioners Association, says   the cost of funding a single regulator would be passed on to creditors. (England) ARTICLE OCTOBER 2019

Lending Hands. Lawrie Holmes, a freelance journalist, questions whether banks' credit lines to businesses are slowing down. (England) ARTICLE October 2019

Alternative routes. Sean Feast, FCICM, Managing Editor, discusses how alternative finance providers are plugging the funding hole left by the banks. (England) ARTICLE October 2019

Alternative routes. Sean Feast, FCICM, Managing Editor, discusses how alternative finance providers are plugging the funding hole left by the banks. (England) ARTICLE October 2019

Alternative routes. Sean Feast, FCICM, Managing Editor, discusses how alternative finance providers are plugging the funding hole left by the banks. (England) ARTICLE October 2019

Straight Talking. Peter Wallwork, CEO of the Credit Services Association (CSA) and a member of the Board of the Money Advice Liaison Group (MALG), explains why the #Debtthreat campaign is targeting the wrong audience. (England) ARTICLE October 2019

Spreading the News. Adam Wonnacott, FCICM, Director of Appdraft, explains feelings toward spreadsheets may vary based on attitude to change and improvement. (United Kingdom) ARTICLE October 2019

On the Skids. Markus Kuger, Lead Economist at Dun & Bradstreet, gives an overview of what the future holds for the automotvie sector with Brexit on the horizon. (United Kingdom) ARTICLE October 2019

Milestone Judgements. Peter Walker, freelance business writer, discusses what a manager can learn from contracts involving a computer software developer, automotive tyre provider, and a 20th Century music hall. (United Kingdom) ARTICLE October 2019

Force Multiplier. Alastair Nicholas, Managing Director of Esker Northern Europe, explains how emerging technologies are allowing credit management functions to become company performance.  (Europe) ARTICLE October 2019

Ten out of Ten. Chris Sanders, FCICM, Head of Accreditation CICMQ, commemorates the CICMQ 10th Anniversary.  ARTICLE October 2019

Ten out of Ten. Chris Sanders, FCICM, Head of Accreditation CICMQ, commemorates the CICMQ 10th Anniversary.  ARTICLE October 2019