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| AreaSort by Area Ascending | TitleSort by Title Ascending | SummarySort by Summary Ascending | Learning ResourceSort by Learning Resource Ascending | Publication DateSort by Publication Date Ascending Ascending |
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 | Services back on track as overall credit picture remains mixed | Services back on track as overall credit picture remains mixed. Sean Feast, Managing Editor and Alex Simmons, Assistant Editor, Gravity, review the UK's Credit Managers' Index (CMI), the quarterly barometer from the CICM. ARTICLE June 2018 | Article | |
 | Regulation - the natural tensions | Regulation - the natural tensions. David Kerr MCICM, Insolvency Practitioner, asks, will the current reviews to regulatory arrangements bring about change? (England). ARTICLE June 2018 | Article | |
| Class act | Class act. Sean Feast, Managing Editor, Gravity, speaks to Klaus-Anders Nysteen, the new CEO of Hoist Finance, about the pan-European market for debt purchase, new asset classes and the Royal Navy's tradition for sticky buns and tea. ARTICLE June 2018 | Article | |
 | Hays Candidate Assessment | Private Hays Credit Management candidate assessments. Accessible only to Hays members and candidates. If you are interested in finding out more about the range of services which Hays provides for credit management and receivables professionals, please do not hesitate to get in touch with Kabir Gulabkhan (Kabir.Gulabkhan@hays.com) or Karen Young (Karen.Hays@hays.com). PREMIUM CORPORATE PARTNER BENEFIT | Elearning | |
| A closer look at business entities, sectors and taxation in Spain | A closer look at business entities, sectors and taxation in Spain. Adam Bernstein, Freeland Business Writer, considers the implications. Understandably UK Government advice is that a distributor or an agent who knows the Spanish market and is well connected should be appointed. (Spain) ARTICLE October 2018 | Article | |
| Candid camera | Candid camera. Gareth Edwards, Partner, Veale Wasbrough Vizards, reviews the legalities of filming your employees. ARTICLE November 2018 | |||
 | 80 years of the CICM | 80 years of the CICM. 2019 marks the 80th anniversary of the Chartered Institute of Credit Management (CICM). See a timeline in this article which tracks key events in the Institute's history. ARTICLE January/February 2019 | Article | |
| Country focus UAE | Country focus UAE. United Ambition (Part 1). Adam Bernstein, Freelance business writer, focuses on the UAE, looking at politics, the economy, public spending, and potential business opportunities with the United Kingdom. ARTICLE March 2019 | Article | |
| Hays consultant resources | Private Hays consultants candidate assessment management area - accessible only to Hays members. PREMIUM CORPORATE PARTNER BENEFIT | Elearning | |
| Chartered Institute of Credit Management | Guidance | ||
| CICM Instructions to candidates - proctored exams | Access Instructions to Candidates for CICM Proctored Exams here | Guidance | |
| CICM Instructions to candidates - CICM invigilated exams | Access Instructions to Candidates for CICM Proctored Exams here | Guidance | |
| Trade credit: a taste of things to come, credit management | This article reports results of research regarding many areas of credit management and the role it plays as a core function within an organisation by Professor Salima Paul. It aimed to shed light on policies and practices in UK companies and then examine different ways firms can use trade credit management proactively as a competitive weapon that can play a significant role in strategic decision making and have an impact on overall efficiency, liquidity, profitability and long-term survival ... RESEARCH/WHITEPAPER 2007 | Research/whitepaper | 1 Jan 2007 |
| Trade Credit as Short-Term Finance in the UK | This paper investigates new dimensions in the demand for trade credit in the UK. Based on a unique dataset we are able to measure both the level and the depth of trade credit. We realise this by considering six different metrics for trade credit. We focus on the most prominent theories of trade credit, which is thus modelled as a function of financing, transaction cost, operating cost, and business environment. We find evidence that supports the financing and transaction cost theories only. The results suggest that the level and … RESEARCH/WHITEPAPER 2008 | Research/whitepaper | 1 Sep 2008 |
| The secret life of UK trade credit supply: Setting a new research agenda | Trade credit management represents an important strategic opportunity for firms to enhance performance, liquidity and profitability. This paper synthesises existing understandings of trade credit, with particular (but not exclusive) reference to the UK, with a view to identifying a research agenda in this field. The size, macroeconomic significance, absence of regulation and presence of significant internal risk associated with trade credit suggest that such an enhanced meta-level understanding of this substantial financial market that ... RESEARCH/WHITEPAPER 2008 | Research/whitepaper | 1 Oct 2008 |
| Basics of Trade Credit Insurance Part 1 | Basics of Trade Credit Insurance Part 1. Glenn Sexton, in this article looks at the fundamentals of credit insurance in the first of a two part series. This part focuses on the role of the broker and insurer. ARTICLE December 2010 | Article | 1 Dec 2010 |
| The Government should force banks to lend, say SMEs | The Government should force banks to lend, say SMEs. Sean Feast, Editor of Credit Management, reports on results from Touch Financial, the independent brokers, who spoke to over 300 small business throughout the UK ARTICLE January 2011 | Article | 1 Jan 2011 |
| Towards a brighter future | Towards a brighter future. Sean Feast, Editor of Credit Management, talks to some of the major debt buyers to find that despite a challenging 18 months, the prognosis for 2011 is rather more encouraging ARTICLE January 2011 | Article | 1 Jan 2011 |
| Wise Council | Wise Council. Credit Management talks to regional representatives, David Ancliffe, David Thornley and Richard Seadon about how 2011 will play out for the economy (UK) ARTICLE January 2011 | Article | 1 Jan 2011 |
| The fraud fighter | The fraud fighter. Sean Feast, Editor of Credit Management, interviews the National Fraud Authority's Chief Executive, Dr Bernard Herdan, to find that the NFA is achieving tangible results (UK) ARTICLE January 2011 | Article | 1 Jan 2011 |
| Drink and be merry | Drink and be merry? Jeff Seaman, Group Credit Manager of Coe Vintners, considers the challenges facing pubs and bars over the New year and highlights the dangers of fraud posed by expensive fine wines (UK) ARTICLE January 2011 | Article | 1 Jan 2011 |
| View from the Sea Front | View from the Sea Front. David Andrews looks ahead and sees a future with ageing rock stars and an exodus to the States ARTICLE January 2011 | Article | 1 Jan 2011 |
| Time to act | Time to act. Peter Banyard argues that it is about time to quantify the damage done to the UK economy by the banking sector ARTICLE January 2011 | Article | 1 Jan 2011 |
| HR matters | HR matters. Gareth Edwards, partner in the employment team at Veale Wasborough Vizards, looks at the changes in paternity leave and agency worker regulations (England) ARTICLE January 2011 | Article | 1 Jan 2011 |
| Debt - How to do the right thing | This publication includes examples of good practice that help consumers address and overcome periods of financial difficulty. Produced by the Addressing Financial Difficulties good practice working party (AFD) and funded by the British Bankers’ Association. The publication includes practical advice from 39 organisations. See also CICM Vulnerability Framework self-evaluation in CICM Knowledge Hub. GUIDANCE 2011 | Guidance | 1 Jan 2011 |
| Emotions or intelligence | Emotions or intelligence. Peter Robinson, an accredited emotional intelligence practitioner, looks at how best to optimise a company's greatest assets ARTICLE February 2011 | Article | 1 Feb 2011 |
| Debt Resolution at the crossroads | Debt Resolution at the crossroads. Andrew Smith, a spokes person for the Debt Resolution Forum and Marketing Director of Clear Debt Group, explains how the pace of change with the debt management sector will catch many by surprise (England) ARTICLE February 2011 | Article | 1 Feb 2011 |
| An Inspector Calls | An Inspector Calls. David Kerr, former National Chairman of the Insolvency Practitioners Association (IPA)'s principal Regulation Committee, outlines how IPA inspectors are helping to monitor practice and standards for providers of debt management solutions (England) ARTICLE February 2011 | Article | 1 Feb 2011 |
| Beware the Credit Manager with no bad debt | Beware the Credit Manager with no bad debt. Chris Sanders, Director of Business Change Partners, looks at how to manage credit intelligently ARTICLE February 2011 | Article | 1 Feb 2011 |
| Dead on time | Dead on time. Nick Cherry, Site Director of Philips ARTICLE February 2011 | Article | 1 Feb 2011 |
| De Facto & directors and company failures | De Facto & directors and company failures. Peter Walker examines how de facto directors can be an obstacle for creditors in insolvency cases (England) ARTICLE February 2011 | Article | 1 Feb 2011 |
| Shredding the evidence | Shredding the evidence. Frank Card, Freelance Writer on credit management matters, and thinks we should not be impressed with the Financial Services Authority's (FSA) whitewash following the Royal Bank of Scotland (RBS)/Fred Goodwin inquiry (England) ARTICLE February 2011 | Article | 1 Feb 2011 |
| Getting paid abroad | Getting paid abroad. Ed Van Den Berg, Operations Director of Octempo : RM begins a series on getting paid abroad, starting with Brazil ARTICLE February 2011 | Article | 1 Feb 2011 |
| Basics of trade credit insurance | Basics of trade credit insurance. Glenn Sexton, Underwriter for Equinox Global, continues his explanation of the basics of credit insurance ARTICLE February 2011 | Article | 1 Feb 2011 |
| The big squeeze | The big squeeze. Martin Williams. Managing Director of Graydon UK, looks at how large corporates are putting the squeeze on their smaller trading partners ARTICLE February 2011 | Article | 1 Feb 2011 |
 | Terrorist, tarts and concrete boots | Terrorist, tarts and concrete boots. Derek Scott considers the benefits of further education - with some unexpected results ARTICLE February 2011 | Article | 1 Feb 2011 |
| Back to the Walls | Back to the Walls. Steven Law, President of R3, robustly defends his industry against recent media commentary criticising the actions of insolvency practitioners (England) ARTICLE March 2011 | Article | 1 Mar 2011 |
| Going the distance | Going the distance. Stephen Thomson & Gerry Thomas, Advisory Council representatives, talk about credit communities in remote areas and the art of excuses ARTICLE March 2011 | Article | 1 Mar 2011 |
| A life of chance | A life of chance. Sean Feast talks to the new CICM President, Stephen Baister ARTICLE March 2011 | Article | 1 Mar 2011 |
| Smoke & Mirrors | Smoke & Mirrors. Stephen Lewis, Managing Director of the LPL Group, ponders over the real state of the commercial debt market and whether he is living in a parallel universe (England) ARTICLE March 2011 | Article | 1 Mar 2011 |
| Potemkin Villages | Potemkin Villages. Peter Banyard examines the building boom in China and the potential threat to its economy ARTICLE March 2011 | Article | 1 Mar 2011 |
| View from the Sea Front | View from the Sea Front. David Andrews takes a look at pensions, gobbledegook and wealthy Russians ARTICLE March 2011 | Article | 1 Mar 2011 |
| Crime and punishment | Crime and punishment. Robert Wardle, former Director of the Serious Fraud Office suggests that the proposed creation of an economic crime agency may be poorly timed (England) ARTICLE April 2011 | Article | 1 Apr 2011 |
| A compliant nature | A compliant nature. Kenny Johnston, Group Managing Director of Allied International Credit, outlines the stringent demands now placed upon collections agencies by way of compliance (England) ARTICLE April 2011 | Article | 1 Apr 2011 |
| Merlin Magic | Merlin Magic. Frank Card examines the commitments of Project Merlin and the Big Society Bank and the slow progress towards action rather than words (England) ARTICLE April 2011 | Article | 1 Apr 2011 |
| Project Yourself | Project Yourself. Chris Sanders Assessor & Director and founding Partner of Business Change Partners, discusses the importance of consistent communication and having the right team involved in every project ARTICLE April 2011 | Article | 1 Apr 2011 |
| Living the high life | Living the high life. Robert Turner, President of the Chartered Institute of Credit Management (CICM) speaks to Sean Feast about life in the army, being a High Court judge and a passion for driving diggers (England) ARTICLE April 2011 | Article | 1 Apr 2011 |
| Listening Out | Listening Out. John Storrie, Business Support Manager for BCW Group, advises that companies utilising automated calling systems (ACS), which are unfamiliar with Ofcom guidelines, urgently need to take note. Compliance will be the hottest topic affecting outbound operations in 2011 (England) ARTICLE April 2011 | Article | 1 Apr 2011 |
| When Irish eyes are watering | When Irish eyes are watering. Peter Banyard discusses German haircuts and the state of finances in Europe ARTICLE April 2011 | Article | 1 Apr 2011 |
| The true cost of personal insolvency | The true cost of personal insolvency. Jeremy Sutcliffe, Vice President of the Civil Court Users Association (CCUA) examines the annual insolvency statistics and the lack of interest in the responses paper (England) ARTICLE April 2011 | Article | 1 Apr 2011 |
| A budget for growth | A budget for growth. In response to the announcement of the Budget 2011, Credit Management looks at the reactions of several key industry commentators (England) ARTICLE May 2011 | Article | 1 May 2011 |
| Last orders please | Last orders please. Graham Higgins, Director at BCW Group, argues that it is pointless addressing the symptoms without understanding the root cause, seeing beyond bricks, mortar and cashflow can help to turn a failing business into a prosperous one ARTICLE May 2011 | Article | 1 May 2011 |
| Down on the farm | Down on the farm. Mark Tegumen explains the impact of the banks' profligate lending policies and the apparent ambivalence of the previous Government on farms and the wider agricultural sector (UK) ARTICLE May 2011 | Article | 1 May 2011 |
| Comment - earning your money - and your buyer's respect | Comment - earning your money - and your buyer's respect. Credit Management, in association with Atradius, provides ten top tips for getting paid ARTICLE May 2011 | Article | 1 May 2011 |
| Court short | Court short. Claire Sandbrook, comments that although debts are rising, the use of the courts to enforce the collections of such debts appears to be on the wane (England) ARTICLE May 2011 | Article | 1 May 2011 |
| Knowing your limit | Knowing your limit. Peter Walker explains how judges are dealing with the difficulty in interpreting section 78 of the Consumer Credit Act 1974 (England) ARTICLE May 2011 | Article | 1 May 2011 |
| Bashing on | Bashing on. Peter Banyard imagines what the fattest of cat might say in a dispute over their bonus ARTICLE May 2011 | Article | 1 May 2011 |
| Feeding the sausage machine | Feeding the sausage machine. Charles Baughan, Managing Director of Westaway Sausages, comments on the role credit insurance is playing in helping grow his business internationally ARTICLE May 2011 | Article | 1 May 2011 |
| Committed to being the best | Committed to being the best. Kevin MacGrail, Head of UK Collections at HSBC, explains that collections is strongly committed to the ongoing coaching, training and development of every member of the team ARTICLE May 2011 | Article | 1 May 2011 |
| The credit limit conundrum | The credit limit conundrum. Glenn Sexton looks at the benefits and drawbacks of credit insurance and its perception in the media ARTICLE May 2011 | Article | 1 May 2011 |
| HR matters | HR matters. Gareth Edwards, partner in the employment team at Veale Wasbrough Vizards, takes a look at a dust up in a workplace and the new rules on Paternity Leave ARTICLE May 2011 | Article | 1 May 2011 |
| Insolvency news | Insolvency news. Chris Laughton provides the latest news from the world of insolvency including the value and importance of pre-packs and the need doff better regulation of Insolvency Practitioners (UK) ARTICLE June 2011 | Article | 1 Jun 2011 |
| Days of judgment | Days of judgment. Sean Feast, Editor of Credit Management, asks experts from the world of litigation to answer key questions about the role of the courts and the litigation process in debt recovery (UK) ARTICLE June 2011 | Article | 1 Jun 2011 |
| Comment. Keep cash moving against the odds | Comment. Keep cash moving against the odds. Advice about the latest position from the Payment Practices Barometer, Atradius' twice yearly international study of payment behaviours (UK) ARTICLE June 2011 | Article | 1 Jun 2011 |
| Number unobtainable | Number unobtainable. Frank Card has some issue with the new Office of Communications (Ofcom) rules on silent calls (UK) ARTICLE June 2011 | Article | 1 Jun 2011 |
| View from the (Hove) Sea Front | View from the (Hove) Sea Front. David Andrews considers over-inflated people tyres and egos (UK) ARTICLE June 2011 | Article | 1 Jun 2011 |
| Thanks for the memory | Thanks for the memory. Terry Robinson looks back on a career in credit management spanning 45 years, including the birth of the Credit Services Association (CSA), Federation of European Credit Management Associations (FECMA) and the formation of the Institute of Credit Management's (ICM) Technical Advisory Committee ARTICLE June 2011 | Article | 1 Jun 2011 |
| Country Focus. Sweden | Country Focus. Sweden. Creditsafe focus on the country ARTICLE June 2011 | Article | 1 Jun 2011 |
| Capital gains | Capital gains. David Taylor of OnGuard, Sara Binns of Pricewaterhousecoopers (PwC) and Philip King, Chief Executive of the Institute of Credit Management, explain why a new approach to optimising working capital performance positions businesses for growth ARTICLE June 2011 | Article | 1 Jun 2011 |
| Making the switch | Making the switch. Ceinwen Wilson, Business Director at Hays Credit Management, looks at the issues for employees, and especially credit professionals, to transfer from the public to private sector in the face of government cuts (UK) ARTICLE June 2011 | Article | 1 Jun 2011 |
| Country Ratings update | Country Ratings update. Coface analyses the UK and Japan and highlights recent ratings changes in Europe, Asia and the Middle East/Africa ARTICLE June 2011 | Article | 1 Jun 2011 |
| Hot under the collar | Hot under the collar. Derek Scott recalls encounters with fraud in the workplace and discusses an inventive scheme involving radiators dreamed up by some of his criminal-minded colleagues ARTICLE June 2011 | Article | 1 Jun 2011 |
| The perils of social networks | The perils of social networks. Jackie Ray, Head of Commercial Recoveries at Brethertons LLP advises on the perils of social networks from a legal perspective ARTICLE June 2011 | Article | 1 Jun 2011 |
| Businesses fail to protect themselves from late payers | Businesses fail to protect themselves from late payers. The Chartered Institute of Credit Management (CICM) explains why businesses are failing to make use of publicly available date that could protect them from poor payers ARTICLE July 2011 | Article | 1 Jul 2011 |
| Countdown to calamity | Countdown to calamity. The Chartered Institute of Credit Management (CICM) explains why extended payment terms are not good for the economy ARTICLE July 2011 | Article | 1 Jul 2011 |
| Raising a glass | Raising a glass. Charlie Robertson, Credit Manager, explains why the most important personal qualities required by a credit manager are tact and diplomacy, and the ability to take a decision and defend it reasonably ARTICLE July 2011 | Article | 1 Jul 2011 |
| Insolvency News | Insolvency News. Chris Laughton, Editor of Recovery Magazine, provides the latest news from the world of insolvency ARTICLE July 2011 | Article | 1 Jul 2011 |
| Abridge too far | Abridge too far. Glen Bullivant takes a sweeping look at the UK Credit management landscape in the context of a global crisis and the folly of abridged accounts ARTICLE July 2011 | Article | 1 Jul 2011 |
| Chinese whispers | Chinese whispers. Professor Patrick O.Connelly, Founder and Director of the Tao Institute, explains how the Tao Institute came into existence and the evolution of the International Credit Risk Programme (China) ARTICLE July 2011 | Article | 1 Jul 2011 |
| Battle of the aisles | Battle of the aisles. Charles Wilson, Managing Director of Lovetts comments that with the advent of "Tesco Law" credit managers need to prepare for a new era in debt recovery ARTICLE July 2011 | Article | 1 Jul 2011 |
| Repetition repetition | Repetition repetition. Chris Sanders, Director of Business Change Partners, considers the repeated mistakes made when trouble looms ARTICLE July 2011 | Article | 1 Jul 2011 |
| Giving your buyers a workout | Giving your buyers a workout. The Institute of Credit Management (ICM) and Atradius explain how to assess the creditworthiness of a business ARTICLE July 2011 | Article | 1 Jul 2011 |
| Guaranteed Success | Guaranteed Success. Peter Walker explains why guarantees are supposed to provide some security for creditors, but guarantors can be in financial difficulties too ARTICLE July 2011 | Article | 1 Jul 2011 |
| Unlucky charm | Unlucky charm. Matthew Wales, The Principal of Wales & Co solicitors considers Emerald Isle, with the key advice being to act early, especially in these uncertain times ARTICLE July 2011 | Article | 1 Jul 2011 |
| Strong arm tactics | Strong arm tactics. Martin Williams, Head of External Affairs at Graydon UK, examines how UK businesses are taking a harder line against debtors despite the fall in compulsory liquidations ARTICLE July 2011 | Article | 1 Jul 2011 |
| Hire authority | Hire authority. Derek Scott concludes his treatise on fraud and the thorny issue of determining when something is "borrowed" rather than stolen ARTICLE July 2011 | Article | 1 Jul 2011 |
| ICM creates bespoke training for Verizon | ICM creates bespoke training for Verizon. ICM delivers best practice training for Verizon's credit management team ARTICLE July 2011 | Article | 1 Jul 2011 |
| Insolvency News | Insolvency News. Chris Laughton, Editor of Recovery Magazine, provides the latest news from the world of insolvency (England) ARTICLE August 2011 | Article | 1 Aug 2011 |
| Exporting Our Way to success | Exporting Our Way to success. Creditsafe look at trading with companies in Belgium ARTICLE August 2011 | Article | 1 Aug 2011 |
| A point of reference | A point of reference. Sean Feast, Editor of Credit Management, puts a series of questions to an expert panel of senior executives from leading credit reference agencies (England) ARTICLE August 2011 | Article | 1 Aug 2011 |
| A new mental state | A new mental state. Chloe Willis, Training Manager at The Money Advice Trust, reports on how creditors are supporting customers with mental health difficulties ARTICLE August 2011 | Article | 1 Aug 2011 |
| Lend me your ears | Lend me your ears. Derek Scott describes how some fateful car parking led him into the world of public speaking and offers his insight on the daunting task of addressing an audience ARTICLE August 2011 | Article | 1 Aug 2011 |
| Last man standing | Last man standing. Peter Banyard comments on a case of back stabbing in the banking sector, Italian style ARTICLE August 2011 | Article | 1 Aug 2011 |
| Building confidence | Building confidence. In the latest in a series of interviews with senior executives of industry associations and their attitudes to credit, Sean Feast, Editor of Credit Management, speaks to Julia Evans, Chief Executive of the National Federation of Builders ARTICLE August 2011 | Article | 1 Aug 2011 |
| View from the Sea Front | View from the Sea Front. David Andrews out and about with his Credit Crunch Ometer and Charles de Gaulle's massive hooter ARTICLE August 2011 | Article | 1 Aug 2011 |
| Insolvency news | Insolvency news. Chris Laughton, Editor of Recovery Manager provides the latest news from the world of insolvency (England) ARTICLE September 2011 | Article | 1 Sep 2011 |
| Impartial Arbitration - but only if you're small enough | Impartial Arbitration - but only if you're small enough. The severe limitations of the Financial Ombudsman Service. Tom Thatcher highlights the lack of support SMEs experience and poor service from their banks (England) ARTICLE September 2011 | Article | 1 Sep 2011 |