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| AreaSort by Area Ascending | TitleSort by Title Ascending Ascending | SummarySort by Summary Ascending | Learning ResourceSort by Learning Resource Ascending | Publication DateSort by Publication Date Ascending |
|---|---|---|---|---|
 | Ebuzz - A reporting health check | A reporting health check - how to make credit and debt reports fit for purpose EBUZZ May 2019 | Article | 1 May 2019 |
| Ebuzz - Avoiding Political Inaction | Avoiding Political Inaction - Read how the effects of political change can be strategically managed with proactive thought. Ebuzz August 2019 | Article | 1 Aug 2019 |
| Ebuzz - Behaviourism ROX July 2019 | Learn how behaviours and the 'return on experience' (ROX) approach can make a difference to the credit and debt professional eBuzz July 2019 | Article | 1 Jul 2019 |
| Ebuzz - For the Players | For the Players - How can the credit and debt industry make gaming elements work in business? EBUZZ January 2020 | Article | 1 Jan 2020 |
| Ebuzz - Hey, what's the big idea? | Hey, what's the big idea?- how to make your idea a reality EBUZZ February 2020 | Article | 1 Feb 2020 |
| Ebuzz - MAIN Year End Sweep | MAIN Year End Sweep EBUZZ December 2019 | Article | 1 Dec 2019 |
| Ebuzz - One Man's Philosophy on all things credit | A credit manager and apprentice's view on all things credit eBuzz March 2020 | Article | 1 Mar 2020 |
| Ebuzz - Passion reboot | Passion reboot - how to inject motivation back into your role EBUZZ Sept 2019 | Article | 1 Sep 2019 |
| Ebuzz - Stand the test of time | Stand the test of time - lessons from history for credit professionals Ebuzz October 2019 | Article | 1 Oct 2019 |
| Ebuzz - The Formula for Motivation | The Formula for Motivation - How can we be sure we are motivating everyone? November 2019 | Article | 1 Nov 2019 |
| Ebuzz - The Ripple Effect | Find out about the ripple effect and its impact on those working in credit EBUZZ June 2019 | Article | 1 Jun 2019 |
 | 2014 and beyond | 2014 and beyond - exploration and prediction of the changes to insolvency practices affecting businesses and consumers. David Kerr, Chief Executive of the Insolvency Practitioners Association (England) ARTICLE January/February 2014 | Article | 1 Jan 2014 |
 | 2020 Vision | 2020 Vision Samantha Pileggi, Director of Commercial Operations at the Institute of Export & International Trade, says that the end of 2019 has brought a clearer view on the UK's future trade with the EU (UK). ARTICLE January/February 2020 | Article | 1 Feb 2020 |
| 20:20 Vision | 20:20 Vision. Richard Seadon, takes a look back at 20 years of the Turner Lecture. ARTICLE July/August 2019 | Article | 1 Aug 2019 |
 | 30-day autumn challenge | 30-day autumn challenge. Summary of ICM qualifications achievable in a short timescale ARTICLE November 2014 | Article | 1 Nov 2014 |
| 54 Ebuzz - Capture the Moment | Capture the Moment. What turns a business around so dramatically? Scandinavian Airlines Systems EBUZZ January 2018 | Article | 1 Jan 2018 |
| 60 Ebuzz: Sailing the Seven C's | Sailing the Seven C's. Knowing the financial profile of your customer will go a long way to assessing their creditworthiness and affordability both at the beginning of their relationship with you and throughout the life of their account. So do you know the Seven C’s of credit investigation? EBUZZ January 2017 | Article | 1 Jan 2017 |
| 68 Ebuzz Spring into action | This article advises on how to review all aspects of credit management work from risk assessment and ledger maintainance to collections and recoveries. EBUZZ April 2019 | Article | 1 Apr 2019 |
| 80 years of the CICM | 80 years of the CICM. Education. 2019 marks the 80th anniversary of the Chartered Institute of Credit Management (CICM). This chart encapsulates the development of the Education Department. ARTICLE July/August 2019 | Article | 1 Aug 2019 |
 | 80 years of the CICM | 80 years of the CICM. Branch Network. 2019 marks the 80th anniversary of the Chartered Institute of Credit Management (CICM). This article speaks to four Branch Chair's for their views on the importance of the network. ARTICLE May 2019 | Article | 1 May 2019 |
| 80 years of the CICM | 80 years of the CICM. 2019 marks the 80th anniversary of the Chartered Institute of Credit Management (CICM). See a timeline in this article which tracks key events and figures that influenced the Governance and Structure. ARTICLE April 2019 | Article | 1 Apr 2019 |
| 80 years of the CICM | 80 years of the CICM. 2019 marks the 80th anniversary of the Chartered Institute of Credit Management (CICM). See a timeline in this article which tracks key events in the Institute's history. ARTICLE January/February 2019 | Article | |
| A (new) winter of discontent | A (new) winter of discontent. David Andrews, a published author and former Personal Finance Editor of the Daily Express, says the number of people living in poverty levels in Britain are at an all-time high. (United Kingdom). ARTICLE November 2019 | Article | 1 Nov 2019 |
| A beauty and the geek | A beauty and the geek. Sean Feast, Editor of Credit Management, caught up with Steven Renwick, Chief Executive, Santago and learns how a family experience with late payment inspired a new credit management innovation ARTICLE May 2015 | Article | 1 May 2015 |
| A blast in time | A blast in time. Sean Feast, Editor at Credit Manager, spends the day with Sam Hall of Rolls-Royce talking about CICMQ, jet engine test beds, and Charlie George! ARTICLE January/February 2017 | Article | 1 Jan 2017 |
| A bright future | A bright future. Karen Young, Director, Hays Credit Management, reports salaries rise faster outside of London as credit professionals continue to be in demand. ARTICLE December 2018 | Article | 1 Dec 2018 |
| A budget for growth | A budget for growth. In response to the announcement of the Budget 2011, Credit Management looks at the reactions of several key industry commentators (England) ARTICLE May 2011 | Article | 1 May 2011 |
| A classical dilemma | A classical dilemma. David Andrews, a freelance business journalist, reports on the Brexit debacle and what might be to come (Europe). ARTICLE January/February 2019 | Article | 1 Feb 2019 |
| A closer look at business entities, sectors and taxation in Spain | A closer look at business entities, sectors and taxation in Spain. Adam Bernstein, Freeland Business Writer, considers the implications. Understandably UK Government advice is that a distributor or an agent who knows the Spanish market and is well connected should be appointed. (Spain) ARTICLE October 2018 | Article | |
| A Cohesive force | A Cohesive force - Professor Patrick O Connelly discusses what it takes to build a successful department - Leadership. Challenges. Motivation. Strategy. Teamwork. Vision. Goal. Management ARTICLE October 2012 | Article | 1 Oct 2012 |
| A collection of minds | A collection of minds. Stephen Lewis advises on how to choose a commercial debt collector ARTICLE April 2016 | Article | 1 Apr 2016 |
| A collector's piece | A collector's piece. Profile on Peter Wallwork, Chief Executive, Credit Services Association ARTICLE September 2013 | Article | 1 Sep 2013 |
| A company restored to life | A company restored to life. Peter Walker explains the impact of companies being struck off the Company Register (England) ARTICLE June 2013 | Article | 1 Jun 2013 |
| A compliant nature | A compliant nature. Kenny Johnston, Group Managing Director of Allied International Credit, outlines the stringent demands now placed upon collections agencies by way of compliance (England) ARTICLE April 2011 | Article | 1 Apr 2011 |
| A cup three-quarters full | A cup three-quarters full. Jason Braidwood, Head of Credit and Collections at Creditsafe Business Solutions, analyses the latest monthly business to business payment performance statistics (England) ARTICLE October 2017 | Article | 1 Oct 2017 |
| A day in the life of a bailiff | A day in the life of a bailiff. Credit Management spent time out on the road with one of the team of bailiffs from Andrew Wilson & Co and discovered that there is no such thing as a typical day for a bailiff (England) ARTICLE July 2013 | Article | 1 Jul 2013 |
| A day in the life of a debt collector | Sean Feast, Managing Editor, Gravity, spends the day at a consumer debt collection agency ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| A day in the life of an HCEO | A day in the life of an HCEO. Credit Management spends the day at a High Court Enforcement Office. Due to changing factors, landowners of all portfolio sizes are experiencing difficulties with squatters which means demand for our services is increasing dramatically. ARTICLE October 2018 | Article | 1 Oct 2018 |
| A day in the life of an High Court Enforcement Officer (HCEO) | A day in the life of an High Court Enforcement Officer (HCEO). In the first of a new series, Frank Whitworth recalls tales from his every day working experiences as a High Court Enforcement Officer (HCEO) ARTICLE September 2016 | Article | 1 Sep 2016 |
| A debtors home - his own or his creditors? | A debtors home - his own or his creditors? What is fair contribution, and what might be agreed as the maximum period over which a debtor is expected to contribute, if his property is to be protected? ARTICLE March 2016 | Article | 1 Mar 2016 |
| A diabolical liberty | A diabolical liberty. David Andrews, Freeland Business Journalist, suggests, giving money away to young people, a 'citizen's inheritance' is not the answer to our current problems of a divided society with huge disparities in wealth. ARTICLE June 2018 | Article | 1 Jul 2018 |
| A fond farewell | A fond farewell. Debbie Tuckwood, Chief Advisor, reports on CICM's tribute to two significant figures from the Assesement Board ARTICLE October 2019 | Article | 1 Oct 2019 |
| A force for good | A force for good. Sean Feast, Managing Editor, Gravity, visits the Personal Finance Research Centre (PFRC) at the University of Bristol to discover more about the team behind recent research into vulnerability. ARTICLE May 2018 | Article | 1 May 2018 |
| A golden pyrrhic victory | A golden pyrrhic victory. The renunciation of a contract may be accepted, but it can result in unforeseen consequences. Peter Walker, looks at a recent case decided in the Supreme Court, which considered the validity of an arbitration award worth over $3 million (England) ARTICLE October 2015 | Article | 1 Oct 2015 |
| A good budget for exports? | A good budget for exports? Andrea Kirby reflects on the doubling in export credit lending ARTICLE June 2014 | Article | 1 Jun 2014 |
| A graduate's pathway to credit risk analysis | A graduate's pathway to credit risk analysis. Dan talks about his career since graduating at Sheffield Hallam University and a typical day in his current role at Anixter as a credit risk analyst. ARTICLE June 2018 | Article | 1 Jul 2018 |
| A helping hand | A helping hand. In the first in a new series, Sean Feast, Editor of Credit Management, asks some of the UK's leading consumer collections agencies to 'make their case' in how they manage vulnerable customers in the wake of a recent Financial Conduct Authority (FCA) report (England) ARTICLE May 2015 | Article | 1 May 2015 |
| A job for life | A job for life. A profile on the long and distinguished career in credit management of Brenda Linger ARTICLE February 2013 | Article | 1 Feb 2013 |
| A landmark moment | A landmark moment. Lesley Batchelor, Director General of The Institute of Export and International Trade suggests the signing of a new trade agreement could be a solution for UK exporters post Brexit. ARTICLE May 2018 | Article | 1 May 2018 |
| A life of chance | A life of chance. Sean Feast talks to the new CICM President, Stephen Baister ARTICLE March 2011 | Article | 1 Mar 2011 |
| A line to be crossed | Lesley Batchelor, Director General, The Institute of Export and International Trade, considers what is next on the agenda as Brexit negotiations move on to Phase two ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| A marvellous and valuable service | A marvellous and valuable service. Credit Management describes how the CICM Legal Helpline, in association with Corporate Partner DWF, is helping members to navigate the ever changing legal and regulatory landscape (England) ARTICLE June 2017 | Article | 1 Jun 2017 |
| A matter of life and death | A matter of life and death. Charlie Robertson, CICM Chair looks at changes to the economy ARTICLE October 2011 | Article | 1 Oct 2011 |
| A Modest Proposal? | A Modest Proposal? - Stephen Baister, President of the Institute of Credit Management, offers a very personal view on new Insolvency proposals - Time to pay. Complex matters. Powerful reasons (England) ARTICLE January 2012 | Article | 1 Jan 2012 |
| A new framework | A new framework. In the first of a two part feature. Amanda Hulme and Rosanna Bryant, Partners at Addleshaw Goddard LLP examine what the Consumer Rights Act means for the financial services sector in terms of the purchase of goods, services and digital content (England) ARTICLE June 2015 | Article | 1 Jun 2015 |
| A new mental state | A new mental state. Chloe Willis, Training Manager at The Money Advice Trust, reports on how creditors are supporting customers with mental health difficulties ARTICLE August 2011 | Article | 1 Aug 2011 |
| A new place to find security | A new place to find security - Martin Brassell, Co-founder and Chief Executive of Inngot on harnessing the potential in intangible assets - A growing need. An intangible asset. New times, new solutions. Valuing intangibles. How do you pin down intangibles? ARTICLE March 2012 | Article | 1 Mar 2012 |
| A New Year message - Building the future | A New Year message - Building the future by Philip King - "The ICM is now firmly engaged at a senior level as a central partner of Government on credit and related issues ..." ARTICLE January 2012 | Article | 1 Jan 2012 |
| A Passage to India | Jenny Oakley, CICMQ Assessor and John Burke, Credit Manager, Order to Cash, National Grid, describe their experiences on a trip to India for only the second International CICMQ. (India) ARTICLE January/February 2016 | Article | 1 Jan 2016 |
| A personal touch to collections | A personal touch to collections. Igor Sarenac, Vice President of Financial Services and International Business, Convergys explains how financial services providers can turn collections into customer relationship-building opportunities ARTICLE December 2013 | Article | 1 Dec 2013 |
| A point of reference | A point of reference. Sean Feast, Editor of Credit Management, puts a series of questions to an expert panel of senior executives from leading credit reference agencies (England) ARTICLE August 2011 | Article | 1 Aug 2011 |
| A problem shared. Martin Kirby | A problem shared. Martin Kirby, Credit Manager, discusses how best to solve problems in the workplace ARTICLE May 2013 | Article | 1 May 2013 |
| A question of culture | A question of culture. The conclusion of the two part article on Saudi Arabia looks at local customs and how to tender for business ARTICLE October 2016 | Article | 1 Oct 2016 |
| A recipe for success | A recipe for success. Sean Feast, Editor of Credit Management, speaks to Nick Pilavidis, CEO of the Australian Institute of Credit Management, and the challenges faced by Australian businesses ARTICLE April 2017 | Article | 1 Apr 2017 |
| A right royal rip off? | A right royal rip off? Jeremy Sutcliffe analyses the latest insolvency statistics and questions over whether the insolvency process is value for money. (England) ARTICLE April 2013 | Article | 1 Apr 2013 |
| A risky business | A risky business. Julie-Anne Gage assesses whether payday lending is a fair trade in a tough world or the next subprime time-bomb ARTICLE March 2013 | Article | 1 Mar 2013 |
| A risky business | A risky business. Peter Walker, recently involved in property development, says that recent legal cases should alert credit managers to check that the correct procedures have been followed ARTICLE February 2013 | Article | 1 Feb 2013 |
| A Spring in the step? | A Spring in the step? Jason Braidwood FCICM (Grad), Head of Credit and Collections at Creditsafe Group analysis the latest monthly business to business payment performance statistics ARTICLE May 2016 | Article | 1 May 2016 |
| A spring in your step | A spring in your step. Jason Braidwood, Head of Credit and Collections, Creditsafe Business Solution, asks if Spring has finally sprung in reducing payment terms. ARTICLE April 2018 | Article | 1 Apr 2018 |
| A state of mind | A state of mind - The publication of a new guide to help vulnerable debtors has caused quite a stir within the consumer credit industry, as Sean Feast discovers - "No-one likes to be asked to pay back a debt. But to suggest that the whole experience will be a nightmare is harsh and simply untrue ..." - Playing to the gallery. Robust defence (England) ARTICLE September 2012 | Article | 1 Sep 2012 |
| A statement of intent | A statement of intent? Jason Braidwood FCICM (Grad), Head of Credit and Collections at Creditsafe Business Solutions, highlights that payment terms have reduced significantly across a number of sectors. ARTICLE May 2018 | Article | 1 May 2018 |
| A tale of two standards | A tale of two standards? Heather Greig-Smith, Freelance Business Journalist, asks, how should debt collection agencies and their staff be remunerated to drive fair outcomes for all? (England). ARTICLE July/August 2018 | Article | 1 Jul 2018 |
| A tale of two wallets | A tale of two wallets. Phil Davies gives his personal perspective on American v European payment 'wallet' models ARTICLE July/August 2016 | Article | 1 Jul 2016 |
| A third of businesses plan to maximise new apprenticeship levy | A third of businesses plan to maximise new apprenticeship levy. Research from the Chartered Institute of Credit Management (CICM) shows one in three firms who employ CICM members are planning to invest in credit management/collections apprenticeships in 2017 ARTICLE April 2017 | Article | 1 Apr 2017 |
| A Time to Judge | A Time to Judge, Sean Feast, editor of Credit Management magazine, interviews Richard Judge, CEO of The Insolvency Service, on his plans to build a respected agency. (England) ARTICLE March 2014 | Article | 1 Mar 2014 |
| A touch of class | A touch of class. As the latest CICM members qualify and a new cohort starts, Debbie Tuckwood, CICM Head of Education and Professional Development, warns against trying to short cut the learning experience ARTICLE November 2017 | Article | 1 Nov 2017 |
| A trace of victory | A trace of victory - In November 2011 the Political and Constitutional Reform Select Committee published its report on 'Individual Electoral Registration and Electoral Administration', calling for the abolition of the Edited Electoral Roll (England) ARTICLE August 2012 | Article | 1 Aug 2012 |
| A true collaboration | A true collaboration. Lesley Batchelor, Director General, The Institute of Export and International Trade, reports on working with the UK Export Finance to implement the Government's Export Strategy. ARTICLE December 2018 | Article | 1 Dec 2018 |
| A warning to sub-contractors | A warning to sub-contractors by Steve Lewis, Director of LPL Group - "There has been a marked increase in payment problems affecting many of our SME clients whose primary income is from their specialist trades ..." (UK) ARTICLE November 2012 | Article | 1 Nov 2012 |
| A World of Difference | John Ricketts, Vice President, Credit Services Association, has a bee in his bonnet about how non regulated collections businesses are being perceived ARTICLE January/February 2016 | Article | 1 Jan 2016 |
| A year in the life of a CICMQ Assessor | A year in the life of a CICMQ Assessor. Credit management looks at the development of the programme and speaks to an number of assessors ARTICLE August 2013 | Article | 1 Aug 2013 |
| A year of achievement | A year of achievement. Philip King, CICM Chief Executive, summarises initiatives during 2013 ARTICLE December 2013 | Article | 1 Dec 2013 |
| ABB forum | Private forum for ABB members CORPORATE MEMBER BENEFIT | Article | 1 Mar 2019 |
| ABB next steps | ABB advice about progression routes from their CICM Professional Certificate DEVELOPMENT PARTNER ABB member access only | Article | 1 May 2021 |
| ABI Trade Credit Insurance Guide | Credit insurance is more than a simple protection against loss; policyholders benefit from access to detailed information on all aspects of trade and receive guidance from industry experts. This guide from the Association of British Insurance (ABI) explains what credit insurance is, how it works and the benefits it can bring to businesses of all sizes who trade in the UK or who may be looking to export. It provides details of the types of different policies available and how a business can go about taking out suitable credit insurance cover. GUIDANCE 2016 | Guidance | 1 Nov 2016 |
| Abridge too far | Abridge too far. Glen Bullivant takes a sweeping look at the UK Credit management landscape in the context of a global crisis and the folly of abridged accounts ARTICLE July 2011 | Article | 1 Jul 2011 |
| Accounting Principles Practice Exams | Preparing for your Accounting Principles exam? This free CICM resource includes a range of past question papers and links to all key advice about your online exam experience. Comprehensive mark schemes and examiners feedback provide a steer when marking your own work. Practice typing your answers and inserting tables for a couple of questions or complete a full 'mock exam' in 3 hours and 35 minutes. Essential exam support for CICM Studying Members ELEARNING 2020 | Elearning | 1 Jun 2020 |
| Acquiring knowledge | Acquiring knowledge. Julian Winfield, Chief Executive, Hoist Finance Uk, considers why might further consolidation in the debt purchase and collection industry be good for the consumer? ARTICLE November 2018 | Article | 1 Nov 2018 |
| Acting global | Acting global. Lesley Batchelor, FCICM, OBE, General of the Institute of Export considers the challenges faced by small businesses conducting international trade ARTICLE March 2016 | Article | 1 Mar 2016 |
| Action to prevent customer fraud | Action to prevent customer fraud. Emma Emery is a partner at Freeths. Last year fraud losses to SME's were estimated at £18.9 billion (data from Experian and Action Fraud). In this month's Legal Matters we will talk through some simple tips you can take to help protect your business against customer fraud ARTICLE June 2015 | Article | 1 Jun 2015 |
| Activities | ||||
| AEO - putting cargo in the fast land post-Brexit | AEO - putting cargo in the fast land post-Brexit. Lesley Batchelor, Director General of the Institute of Export and International Trade, advises on how AEO certification is becoming increasingly desirable as an internationally recognised tool to keep cargo moving ARTICLE November 2017 | Article | 1 Nov 2017 |
| African Queen | African Queen. Adam Bernstein, a freelance business writer with a particular interest in SMEs, explains why Cote D'Ivoire is a country rich in opportunity. ARTICLE October 2019 | Article | 1 Oct 2019 |
| Age Concern | Age Concern. Gareth Edwards, Partner, VWV Employment Law Solicitors, advises on age discrimination, the gender pay gapy and whistleblowing in the public interest (England). ARTICLE May 2019 | Article | 1 May 2019 |
| All aboard | All aboard. David Walters, Group Head of Credit Data at Creditsafe, says companies are choosing to be more diligent when onboarding new international customers. (United Kingdom) ARTICLE December 2019 | Article | 1 Dec 2019 |
| All rise | All rise. With the news that the Bank of England has raised interest rates, and future rates are only heading one way, Credit Management asked experts in the world of credit and financial services for their views of what it all means ARTICLE December 2017 | Article | 1 Dec 2017 |
| All treats and no tricks | All treats and no tricks. Jason Braidwood, Head of Credit and Collections at Creditsafe Group, analysis the latest monthly business to business payment performance statistics ARTICLE December 2016 | Article | 1 Dec 2016 |
| Alternative routes | Alternative routes. Sean Feast, FCICM, Managing Editor, discusses how alternative finance providers are plugging the funding hole left by the banks. (England) ARTICLE October 2019 | Article | 1 Oct 2019 |
| Alternative routes | Alternative routes. Sean Feast, FCICM, Managing Editor, discusses how alternative finance providers are plugging the funding hole left by the banks. (England) ARTICLE October 2019 | Article | 1 Oct 2019 |
| Alternative routes. Sean Feast, FCICM, Managing Editor, discusses how alternative finance providers are plugging the funding hole left by the banks | Alternative routes. Sean Feast, FCICM, Managing Editor, discusses how alternative finance providers are plugging the funding hole left by the banks. (England) ARTICLE October 2019 | Article | 1 Oct 2019 |