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| AreaSort by Area Ascending | TitleSort by Title Ascending | SummarySort by Summary Ascending | Learning ResourceSort by Learning Resource Ascending | Publication DateSort by Publication Date Descending Descending |
|---|---|---|---|---|
 | New Duty to Report Data | Sean Feast, Managing Director and Alex Simmons, Assistant Editor, Gravity, reveal that large firms are still paying a quarter of all invoices late ARTICLE January/February 2018 | Article | 1 Jan 2018 |
 | In debt? - then breathe! | David Kerr, Chief Executive, Insolvency Practitioners Association (IPA), explains that new measures are being considered by the Government to ease the debt burden of those struggling to repay ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| Trading places | Sean Feast, Managing Editor, Gravity, speaks to Lesley Batchelor, Institute of Export, about international trade, presentation techniques and how to send the perfect email ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| Satisfaction guaranteed | Mike Hutchinson, Director of Communication, BACS, reports that they are keen to investigate further changes that will help deal with those trying to use the Direct Debit Guarantee for financial gain ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| Sudden impact | Katy Walker, Insolvency Practitioner, Creditfix, reports on the potential impact of interest rate hike on households ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| A line to be crossed | Lesley Batchelor, Director General, The Institute of Export and International Trade, considers what is next on the agenda as Brexit negotiations move on to Phase two ARTICLE January/February 2018 | Article | 1 Jan 2018 |
 | Happy talking | Chris Sanders, Head of Accreditation, CICMQ, looks at how the gamification of the workplace can ensure a happier and more engaged team for the new generation of millennials ARTICLE January/February 2018 | Article | 1 Jan 2018 |
 | A day in the life of a debt collector | Sean Feast, Managing Editor, Gravity, spends the day at a consumer debt collection agency ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| Remarkably unremarkable | Jason Braidwood, Head of Credit and Collections, Creditsafe Business Solutions, provides the latest monthly business to business payment performance statistics ARTICLE January/February 2018 | Article | 1 Jan 2018 |
 | Match fit | Neil Massa, Director, Smarter Not Harder, advises on the best approach to managing your teams ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| Collective action | Sean Feast, Managing Editor, Gravity, reports why is the lack of a single regulator for the whole of the collections industry adversely impacting the commercial collections space ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| Health & Social Care Business Services Organisation (HSC BSO) - changing culture | Hilary Lewis, CICM Corporate Member Co-ordinator, reports how HSC BSO, who provide shared services within the health and social care sector, establish a best practice shared service centre, consolidating and upskilling the diverse team in order to improve business performance and reduce DSO. (Northern Ireland) ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| Protected disclosure | Gareth Edwards, Partner, Veale Wasbrough Vizards, reports on cases of protected disclosure, protecting breastfeeding workers, and mental health issues in the workplace ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| First impressions | Karen Young, Director, Hays, advises how to impress before, during and after an interview ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| International Trade | Monthly round up of the latest stories in global trade by Andrea Kirkby. (Europe, UK, Kenya, Poland, China, Latvia) ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| CICM Knowledge Hub - coming soon | A new free online resource exclusively for CICM members. Access over 1,000 knowledge resources about credit and collections anytime, anywhere - find key articles, research papers from industry experts, webinars, and best practice guidance in an easy to search format. Stay up to date - new and topical resources added each month ARTICLE January/February 2018 | Article | 1 Jan 2018 |
| Managing customer relations | Effective customer relationship transforms results for credit and debt management professionals. This CICM elearning builds understanding and the ability to manage customer relations in the world of credit, collections, debt recovery and enforcement. The course identifies the most important factors for ensuring customer satisfaction, using practical techniques and real-world case studies ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Using teamwork to boost credit and debt performance | This CICM elearning course identifies the basics of good teamwork, focusing on techniques to establish a team purpose, build team spirit, improve team performance and assess individual personal performance ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Problem solving and decision-making | Problem solving and decision-making are key skills for credit and debt management professionals. This CICM elearning course shows how to analyse multifaceted difficulties in a professional context. It teaches how to apply decision-making techniques in assessing possible solutions. It will also show how to plan and implement your chosen course of action ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Change management in the credit world (Part 1) Introduction | This is the first of four modules in a CICM elearning course on change management which introduces organisational change and why it needs to be managed ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Managing your priorities | Transform your effectiveness by improving your time management. This CICM elearning course uses the priority grid tool to help you organise credit, debt or enforcement specific priorities so that you improve the effective use of time and energy ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Influencing, assertiveness and negotiation | Influencing, assertiveness and negotiation are fundamental skills for credit, debt and enforcement professionals. This CICM elearning course offers the skills and knowledge necessary to prevail in negotiation within the credit, debt and enforcement field, by looking at some popular theories and models on the subject ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Understanding the role of management | This CICM elearning course illustrates how the management role applies to an organisation and the credit or debt and enforcement industry by examining strategy and vision, communication skills and personal development ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Data protection awareness in the credit and debt world | This CICM elearning course outlines the requirements of the Data Protection Act, pre-GDPR, and what needs to be done to comply with the legislation. As many of the principles of the DPA remain in place under GDPR, this module provides a useful introduction or refresher on the subject ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Managing yourself and your time more effectively | This CICM elearning contains a series of activities to help you measure and improve yourself and your time management ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Managing others (Part 1) Delivering feedback | This is the first of four modules in the CICM elearning course which offers practical guidance on managing the performance of others. This module will begin with a look at how to give effective feedback ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Managing others (Part 2) Dealing with absence | This is the second of four modules in the CICM elearning course which offers practical guidance on managing the performance of others. This module advises on dealing with absence and supporting people returning to work ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Managing others (Part 3) Delegation and planning | This is the third of four modules in the CICM elearning course which offers practical guidance on managing the performance of others. This module looks at delegation and planning, along with the effects of not delegating effectively ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Managing others (Part 4) Summary and assessment | This is the last in a series of four modules in the CICM elearning course which offers practical guidance on managing the performance of others. The module summarises issues that managers face in the areas of managing performance, addressing absence and delegating work. It concludes with a short assessment ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Recognising and assisting the financially vulnerable | This CICM elearning course uses legislation, Financial Conduct Authority (FCA) regulation and case study examples to explain what financial vulnerability is and how vulnerable customers can be helped to manage their financial commitments ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Introduction to FCA regulations | This CICM course gives an overview of the purpose, development and objectives of the Financial Conduct Authority (FCA). The elearning uses the FCA Handbook to cover topics such as authorised activities, rules of conduct and regulatory processes ELEARNING 2017 | Elearning | 1 Dec 2017 |
| ITN and CICM combine to present new 'Credit Champions' news documentary | ITN and CICM combine to present new 'Credit Champions' news documentary. Philip King, CEO of the Chartered Institute of Credit Management (CICM), comments that CICM members are experts in their field, and will welcome this exciting initiative that will highlight the critical importance of professional credit management in managing cashflow and supporting business success ARTICLE December 2017 | Article | 1 Dec 2017 |
| All rise | All rise. With the news that the Bank of England has raised interest rates, and future rates are only heading one way, Credit Management asked experts in the world of credit and financial services for their views of what it all means ARTICLE December 2017 | Article | 1 Dec 2017 |
| Compensation for creditors? | Compensation for creditors? David Kerr, Chief Executive for the Insolvency Practitioners Association (IPA), advises that there is a fine balance to be struck between the right of redress and compensation claims (England) ARTICLE December 2017 | Article | 1 Dec 2017 |
| Peer pressure | Peer pressure. Sean Feast, Managing Editor of Credit Management, catches up with the Director of the P2P Finance Association, Robert Pettigrew, in the first of two articles to find out more about the Peer-to-Peer finance community is currently going through something of a purple patch with the new players and platforms being launched on a regular basis ARTICLE December 2017 | Article | 1 Dec 2017 |
| Down to business | Down to business. Business Minister, Margot James to discuss with Sean Feast, Managing Editor of Credit Management, her early influencers, careers advice and the role of Government in supporting SMEs ARTICLE December 2017 | Article | 1 Dec 2017 |
| Time to reflect | Time to reflect. The Chair of the Chartered Institute of Credit Management (CICM), Laurie Beagle, reflects on a busy and eventful year for the CICM ARTICLE December 2017 | Article | 1 Dec 2017 |
| The small print | The small print. Adam Bernstein, a freelance business writer, looks at employment law and some of the finer details in the concluding part of the country focus on Poland ARTICLE December 2017 | Article | 1 Dec 2017 |
| What now for UK traders? | What now for UK traders? Mike Josypenk, Senior Director of Special Projects of the Institute of Export and International Trade, advises on what could be next on the agenda during Brexit negotiations and how SMEs can best prepare ARTICLE December 2017 | Article | 1 Dec 2017 |
| International Trade | International Trade. Andrea Kirkby comments in her monthly round-up of the latest stories in global trade on the Ivory Coast coming good, Egyptian economy, US political risk, Bitcoins, Spanish crisis, end of cheap money, Portugal credit rating, British fashion industry ARTICLE December 2017 | Article | 1 Dec 2017 |
| FECMA Country Profile: Belgium | FECMA Country Profile: Belgium. Sean Feast, Managing Editor of Credit Management, interviews Ludo Theunissen at the Belgian Instituut voor Kredietmanagement IvKM ARTICLE December 2017 | Article | 1 Dec 2017 |
| From the Archive | From the Archive. In an age of A1 and the talk of robots, here is a snapshot from 45 years ago taken from the 1972 Credit Management archives ARTICLE December 2017 | Article | 1 Dec 2017 |
| Rising stock | Rising stock. Karen Young, Director of Hays Credit Management, reports how credit managers are seeing salary increases and optimism prevail over Brexit uncertainty ARTICLE December 2017 | Article | 1 Dec 2017 |
| Toys R Bust | Toys R Bust. Bodhi Ganguli, Lead Economist at Dun and Bradstreet, examines the recent capitulation of Toys R Us and the importance of global risk management ARTICLE December 2017 | Article | 1 Dec 2017 |
| Better than average | Better than average. Jason Braidwood, Head of Credit and Collections at Credit Safe Business Solutions reports on the latest monthly business to business payment performance statistics (England) ARTICLE December 2017 | Article | 1 Dec 2017 |
| Back to the drawing board | Back to the drawing board. James Perry, DWF Director, Technical Recoveries, examines Lord Justice Jackson's fixed-costs proposals and how they might be avoided for debt recovery claims (England) ARTICLE December 2017 | Article | 1 Dec 2017 |
| Making the magic happen | Making the magic happen. Chris Sanders, Head of CICMQ accreditation, reports on new trends in cash allocation and finance and the impact they can have on a business' performance ARTICLE December 2017 | Article | 1 Dec 2017 |
| Ask the experts | Ask the experts. Phil Rice, Head of Credit at Aggregate industries UK advises on the best way to get the Board to buy in to investment in credit department development training and accreditation ARTICLE December 2017 | Article | 1 Dec 2017 |
| Corporate membership building skills | Corporate membership building skills. Saint-Gobain report on their success in transforming the skills, confidence and performance of their credit management team resulting in excellent qualification achievement and consistently high results ARTICLE December 2017 | Article | 1 Dec 2017 |
| Employee snooping | Employee snooping. Gareth Edwards, Partner in the employment team at Veale Wasbrough Vizards, reports on a recent decision by the Grand Chamber of the European Court of Human Rights which has brought the question of employee monitoring to the forefront of employers' minds once again (England) ARTICLE December 2017 | Article | 1 Dec 2017 |
| Black or white | Black or white. Kevin Reed, a freelance journalist and former editor of both Accountancy Age and Financial Director, reports that the economy could be heading for another 90s style blip, but it's not cut and dried (England) ARTICLE December 2017 | Article | 1 Dec 2017 |
| Contracts and ale | Contracts and ale. Peter Walker relates the tale of a meeting in the Horse and Groom pub, when a judge then had to decide whether it resulted in a binding agreement to pay £15 million (England) ARTICLE December 2017 | Article | 1 Dec 2017 |
| Managing risks within an organisation | This CICM elearning course uses a risk management scoring process to rate and manage risks affecting an organisation ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Change management in the credit world (Part 2) Change and people | This second of four modules in a CICM elearning course on change management which explores how people respond to change and introduces four key change roles ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Change management in the credit world (Part 3) The change process | The third of four modules in the CICM elearning course about change management which explores the change process itself, from seeing the need for change, through to initiating the change and involvement ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Change management (Part 4) Change tools | This final part in a series of four modules in the CICM elearning course about change management which looks at the change management tools referred to in previous modules and how these can be used to personally assess how change is managed ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Treating Customers Fairly (TCF) | The CICM elearning offers an overview of what it means to ‘treat customers fairly’ and the part that this plays. It examines the role that TCF should play in the organisation and the possible risks to implementing it ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Change management in the credit world (Part 1 and 2) | This CICM elearning course on change management has two parts. The first elearning is an introduction to organisational change and explains why change needs to be managed. The second explores how people respond to change and introduces four key change roles. Development Partner JOHNSON AND JOHNSON access only ELEARNING 2017 | Elearning | 1 Dec 2017 |
| Change management in the credit world (Part 2 and 3) | This CICM elearning course concludes the elearning on change management and includes two parts. The first elearning explores the change process itself, from seeing the need for change through initiating the change and then fostering involvement and commitment. The final elearning looks at the change management tools covered to in previous modules Development Partner JOHNSON AND JOHNSON access only ELEARNING 2017 | Elearning | 1 Dec 2017 |
| CICM urges new commissioner to recognise success | CICM urges new commissioner to recognise success. Philip King, Chief Executive of the Chartered Institute of Credit Management (CICM) comments on the appointment of the Government's first small business commissioner (England) ARTICLE November 2017 | Article | 1 Nov 2017 |
| The 'd' problem - revisited | The 'd' problem - revisited. David Kerr, Chief Executive of the Insolvency Practitioners Association (IPA) sees the debt as a problem for both sides (England) ARTICLE November 2017 | Article | 1 Nov 2017 |
| Money for nothing? | Money for nothing? Phil Ariss from the Regional Cyber Crime Unit (RCCU) at East Midlands Special Operations Unit (EMSOU) explains how crypocurrencies work, why they are the flavour of the month and what the future may hold ARTICLE November 2017 | Article | 1 Nov 2017 |
| Food for thought | Food for thought. Sean Feast, Managing Editor of Credit Management, reports the views of Frank Anderson of AB Agri on the farming sector, CICMQ accreditation and James Bond ARTICLE November 2017 | Article | 1 Nov 2017 |
| Country Focus. Poland Part one: Poland gets a lick of Polish | Country Focus. Poland Part one: Poland gets a lick of Polish. Adam Bernstein delves into the Polish economy and uncovers some interesting economic history ARTICLE November 2017 | Article | 1 Nov 2017 |
| FECMA Country Profile: Poland | FECMA Country Profile: Poland. In the second in the series of profiles on FECMA members, Sean Feast, Managing Editor of Credit Management, speaks to Robert Dyrcz, Founder of the Polish Institute of Credit Management (PICM), a foundation registered in the country's national court register ARTICLE November 2017 | Article | 1 Nov 2017 |
| AEO - putting cargo in the fast land post-Brexit | AEO - putting cargo in the fast land post-Brexit. Lesley Batchelor, Director General of the Institute of Export and International Trade, advises on how AEO certification is becoming increasingly desirable as an internationally recognised tool to keep cargo moving ARTICLE November 2017 | Article | 1 Nov 2017 |
| International Trade | International Trade Andrea Kirkby's monthly round-up of the latest stories in global trade includes reports about Georgia, US budget, meat exports, electric cars, Asia and North Korea crisis, global downgrade, and positive signs in the Eurozone ARTICLE November 2017 | Article | 1 Nov 2017 |
| Single or return? Should there be a single regulator for the debt collection industry? | Single or return? Should there be a single regulator for the debt collection industry? Heather Greig-Smith , freelance business journalist, asks if change is needed to the way debt collection is regulated (England) ARTICLE November 2017 | Article | 1 Nov 2017 |
| Tightrope walkers | Tightrope walkers. Chris Sanders, Head of CICMQ Accreditation, considers the impact technology may have on debt recovery and litigation ARTICLE November 2017 | Article | 1 Nov 2017 |
| Better than average | Better than average. Jason Braidwood, Head of Credit and Collections at Creditsafe Business Solutions, analyses the latest monthly business to business payment performance statistics (England) ARTICLE November 2017 | Article | 1 Nov 2017 |
| Never pay later | Never pay later. Derek Scott reflects on his experiences presenting to business professionals, Rotary Clubs, and local Ladies Groups on his life in credit management ARTICLE November 2017 | Article | 1 Nov 2017 |
| Ask the experts | Ask the experts. Brendan Clarkson Head of National Creditor Services at Moore Stephens, considers how creditors should work with insolvency practitioners to ensure the best result for all parties (England) ARTICLE November 2017 | Article | 1 Nov 2017 |
| A touch of class | A touch of class. As the latest CICM members qualify and a new cohort starts, Debbie Tuckwood, CICM Head of Education and Professional Development, warns against trying to short cut the learning experience ARTICLE November 2017 | Article | 1 Nov 2017 |
| Psychiatric injury and compensation | Psychiatric injury and compensation. Gareth Edwards, partner in the employment team at Veole Wasbrough Vizards, examines cases of psychiatric injury and compensation, voluntary overtime and holiday pay (England) ARTICLE November 2017 | Article | 1 Nov 2017 |
| Five best ways to prepare for an interview | Five best ways to prepare for an interview. Karen Young, Director at Hays, advises that refining your CV in order to secure an interview is the first crucial stage of finding a new job ARTICLE November 2017 | Article | 1 Nov 2017 |
| Ebuzz. Riding the Debt Storm | Riding the Debt Storm. With personal and commercial debt on the increase, how can we help our customers to weather the debt storm? And how can we recover our own funds in the process? EBUZZ November 2017 | Article | 1 Nov 2017 |
| Small businesses remain ignorant of impact of new data regulation | Small businesses remain ignorant of impact of new data regulation. Sean Feast and Alex Simmons, Credit Management, report that less than one in ten SME owners in the UK fully understand forthcoming European Union (EU) General Data Protection Regulation (GDPR) ARTICLE October 2017 | Article | 1 Oct 2017 |
| Your best customers can pose the biggest risk | Your best customers can pose the biggest risk. Observations from Sean Feast, Managing Editor of Credit Management ARTICLE October 2017 | Article | 1 Oct 2017 |
| Pre-packs - back on the agenda | Pre-packs - back on the agenda. As numbers of Pre-packs are expected to fall to an all-time low, David Kerr, Chief Executive of the Insolvency Practioners Association (IPA) explores where the issues may lie (England) ARTICLE October 2017 | Article | 1 Oct 2017 |
| Ask the experts | Ask the experts. Charles Wilson, Chairman of Lovetts Solicitors, answers the question: how do I assess the effectiveness of my third-party collection agency or lawyers? (England) ARTICLE October 2017 | Article | 1 Oct 2017 |
| Creating the A-Team | Creating the A-Team. Does your team have a unique identity? Are you making the most of your CICM membership? Debbie Tuckwood, CICM Head of Education and Professional Development, challenges you to look critically at your team's human resource management and gives tips about how CICM can help transform your team's skills and profile ARTICLE October 2017 | Article | 1 Oct 2017 |
| Money talks | Money talks. Rob Thompson, Partner at Brachers, explains the recent changes to bring greater access to justice and whether they will provide better value for money (England) ARTICLE October 2017 | Article | 1 Oct 2017 |
| The d word | The d word. David Andrews examines the UK's growing debt burden with a wry look at how it all started ARTICLE October 2017 | Article | 1 Oct 2017 |
| What price loyalty? | What price loyalty? David Sheridan asks should reputation and quality count for more than price in choosing a collections partner? ARTICLE October 2017 | Article | 1 Oct 2017 |
| Road to nowhere? | Road to nowhere? James Campbell, Secretary of the European Freight Trades Association (EFTA) wonders whether credit reference agencies are any good at spotting bogus accounts being used for short firm fraud ARTICLE October 2017 | Article | 1 Oct 2017 |
| The importance of Free Trade Agreements? | The importance of Free Trade Agreements? With one eye on Brexit negotiations, Mike Josypenko, Senior Director of Special Projects at the Institute of Export and International Trade, considers the importance of Free Trade Agreements ARTICLE October 2017 | Article | 1 Oct 2017 |
| Nigeria: Part two | Nigeria: Part two. Above the law. Adam Bernstein looks at the laws and cultural challenges of doing business in Nigeria ARTICLE October 2017 | Article | 1 Oct 2017 |
| FECMA Country Profile: Hungary | FECMA Country Profile: Hungary. Sean Feast talks to Peter Szentirmay at the Hungarian Credit Management Association, in the first in a new series of profiles on members of the Federation of European Credit Management Associations (FECMA) ARTICLE October 2017 | Article | 1 Oct 2017 |
| Making your mark | Making your mark. Adam Bernstein, a freelance business writer, looks at how businesses can protect themselves against imitations ARTICLE October 2017 | Article | 1 Oct 2017 |
| A cup three-quarters full | A cup three-quarters full. Jason Braidwood, Head of Credit and Collections at Creditsafe Business Solutions, analyses the latest monthly business to business payment performance statistics (England) ARTICLE October 2017 | Article | 1 Oct 2017 |
| Defended debt cases to take brunt of fixed-fee reforms | Defended debt cases to take brunt of fixed-fee reforms. James Perry of DWF Law reports that Lord Justice Jackson has issued his final report in respect of fixed fees. On the whole the news was fairly positive (England) ARTICLE October 2017 | Article | 1 Oct 2017 |
| Unintentional consequences | Unintentional consequences. Karen Chapman explains why the introduction of the new Pre-Action Protocol for Debt Claims on 1 October may lead to an unintended rise in the number of insolvency actions - particularly for undisputed debts (England) ARTICLE October 2017 | Article | 1 Oct 2017 |
| Don't make a bad bargain! | Don't make a bad bargain! Peter Walker reports that the courts will sometimes intervene to amend a poorly drafted contractual clause. But not always ARTICLE October 2017 | Article | 1 Oct 2017 |
| Getting the job dunn | Getting the job dunn. Chris Sanders, Head of CICMQ Accreditation, explores the new technology being deployed in collections management ARTICLE October 2017 | Article | 1 Oct 2017 |
| The Global Reach Challenge | The Global Reach Challenge. Hilary Lewis, CICM Corporate Member Co-ordinator, explains how ABB has succeeded in delivering an inspiration training programme for its global credit team ARTICLE October 2017 | Article | 1 Oct 2017 |
| How to make your CV stand out | How to make your CV stand out. Karen Young, Director at Hays, explains how to give your CV that extra special something to secure an interview ARTICLE October 2017 | Article | 1 Oct 2017 |
| What a difference a year makes | What a difference a year makes. In the second in the series of 'how I got into credit management', Morgan Sheldon tells how he swapped the Police for the enforcement industry ARTICLE October 2017 | Article | 1 Oct 2017 |
| Ebuzz. Taking Centre Stage | Taking Centre Stage. Customer–centric….it’s the buzz word of the moment. But what does it mean to be customer centric? And can it really work in the credit and debt world? EBUZZ October 2017 | Article | 1 Oct 2017 |
| Pre-Action Protocol for Debt Claims (DWF LLP) | Following a successful series of Pre Action Protocol Seminars across our UK offices, James Perry and Jeffersen GledhilL, Litigation Recoveries Specialists at DWF LLP explores in this CICM webinar the Pre-Action Protocol for Debt Claims which comes into force 1st October 2017. Broadcast: 06 September 2017; 13:30 – 14:30 WEBINAR 2017 | Webinar/presentation | 1 Oct 2017 |
| Time and time again | Time and time again. Profile of alternative finance pioneer Ivor Freeman by Sean Feast, Editor Credit Management ARTICLE September 2017 | Article | 1 Sep 2017 |