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| AreaSort by Area Ascending | TitleSort by Title Ascending | SummarySort by Summary Ascending | Learning ResourceSort by Learning Resource Ascending | Publication DateSort by Publication Date Descending Descending |
|---|---|---|---|---|
 | Taking on employees - avoiding the traps | Taking on employees - avoiding the traps. Gareth Edwards, Employment partner, Veale Wasbrough Vizards, looks at the obstacles to employing new staff and what to look out for ARTICLE October 2013 | Article | 1 Oct 2013 |
 | To be or not to be a creditor | To be or not to be a creditor. Rodney Enane, Litigation Executive at Brethertons LLP debates whether or not debt purchasers are creditors under the Consumer Credit Act 1974 (England) ARTICLE October 2013 | Article | 1 Oct 2013 |
| Banks in the front line of mobile banking probe | Banks in the front line of mobile banking probe. Frank Card looks at the Financial Conduct Authority's (FCA) investigation into bank fraud and mobile banking operations ARTICLE October 2013 | Article | 1 Oct 2013 |
| Look before you leap | Look before you leap. David Beeley, Head of UK Trade Finance Marketing at ABC International Bank, London, concludes the second part of his look at the fundamental tools for managing payment risk when trading overseas ARTICLE October 2013 | Article | 1 Oct 2013 |
 | People power | People power. Debbie Tuckwood, CICM Director of Learning and Development, explores feedback about in-company training to discover how training builds 'people power' ARTICLE October 2013 | Article | 1 Oct 2013 |
| Taking the risk out of water supply | Taking the risk out of water supply. Southern Water explains their strategy to understand the needs of financially vulnerable customers and make water bills affordable with the help of CICM ARTICLE October 2013 | Article | 1 Oct 2013 |
 | Ebuzz. Know your product! | The breadth and complexity of products on offer is vast. Often within your own organisation, there is a range of products available to the customer. And there is an advantage to getting to know these a little better EBUZZ October 2013 | Article | 1 Oct 2013 |
| Nice to see you, to see you | Nice to see you, to see you. Benefits of meeting people face-to-face by Glen Bullivant, CICM Vice President ARTICLE September 2013 | Article | 1 Sep 2013 |
 | New Scottish bankruptcy law | New Scottish bankruptcy law. Stephen Cowan, Managing Partner, Yuill & Kyle, critiques proposals for Scotland ARTICLE September 2013 | Article | 1 Sep 2013 |
| A collector's piece | A collector's piece. Profile on Peter Wallwork, Chief Executive, Credit Services Association ARTICLE September 2013 | Article | 1 Sep 2013 |
| Diary of a CICM Branch member | Diary of a CICM Branch member. Ellie Fairclough recalls her first involvement with CICM and the benefits to her role ARTICLE September 2013 | Article | 1 Sep 2013 |
| Ask the experts. Charles Wilson | Ask the experts. Charles Wilson, Solicitor & Managing Director, Lovetts, advises on when to use litigation and treating customers fairly in England ARTICLE September 2013 | Article | 1 Sep 2013 |
| Judge not, that ye be judged | Judge not, that ye be judged. Charles Wilson, Solicitor & Managing Director, Lovetts, explains the judging process for the British Credit Awards ARTICLE September 2013 | Article | 1 Sep 2013 |
| Good money; bad money and defaulting by default | Good money; bad money and defaulting by default. Meaning of default under Consumer Credit Act 1974 (England) by Rodney Enane, Litigation Executive, Brethertons LLP ARTICLE September 2013 | Article | 1 Sep 2013 |
| Switzerland Country Focus by Creditsafe | Switzerland Country Focus by Creditsafe ARTICLE September 2013 | Article | 1 Sep 2013 |
| Look before you leap PART 1 | Look before you leap PART 1. Managing payment risk when trading overseas by David Beeley, Head of UK Trade Finance Marketing, ABC International Bank PLC ARTICLE September 2013 | Article | 1 Sep 2013 |
| Focus on Louisa | Focus on Louisa. Career in credit of newly qualified Associate, Louisa Hall, Alliance Insurance ARTICLE September 2013 | Article | 1 Sep 2013 |
| Ebuzz. Risky business | Risky business. Take a look at your debtor portfolio. How well do you know the accounts you manage? When did you last run a credit report? What did it tell you? What tools did you use to look beyond the surface at how your customer is really doing? EBUZZ September 2013 | Article | 1 Sep 2013 |
| Bank lending has returned 'to normality' | Bank lending has returned 'to normality'. Sean Feast, Editor Credit Management reports on state of banks' internal lending process and raises awareness of the appeals process (England) ARTICLE August 2013 | Article | 1 Aug 2013 |
| The power of one | The power of one. Philip King, CICM Chief Executive, promotes the impact that individuals can make on raising the profile of credit management ARTICLE August 2013 | Article | 1 Aug 2013 |
| The start of deregulation | The start of deregulation. David Kerr, Chief Executive of the Insolvency Practitioners Association, reports on government plans to deregulate aspects of insolvency licensing (England) ARTICLE August 2013 | Article | 1 Aug 2013 |
| Dealing with customers suffering mental health conditions | Dealing with customers suffering mental health conditions. Steve Perring, Compliance Officer at Cabot Credit Management, explains arrangements at Cabot to support people with mental health conditions ARTICLE August 2013 | Article | 1 Aug 2013 |
| The accidental diplomat | The accidental diplomat. Philip King, CICM Chief Executive, talks to Stephen Sklaroff, Head of the Finance and Leasing Association (FLA), about his career and the FLA ARTICLE August 2013 | Article | 1 Aug 2013 |
| Consumer credit roundup | Consumer credit roundup. Amanda Hulme, Partner at Addleshaw Goddard LLP, summarises developments in the consumer credit sphere in England ARTICLE August 2013 | Article | 1 Aug 2013 |
| Just the (car park) ticket | Just the (car park) ticket. Peter Walker highlights a recent case illustrating the complications that can arise when a property owner appoints a business to manage a car park ARTICLE August 2013 | Article | 1 Aug 2013 |
| A year in the life of a CICMQ Assessor | A year in the life of a CICMQ Assessor. Credit management looks at the development of the programme and speaks to an number of assessors ARTICLE August 2013 | Article | 1 Aug 2013 |
| Open all hours | Open all hours. Nigel Fields, Director at Fox Entertainment Group, Grant Williams, Risk Underwriting Direct at Coface UK and Ireland, and Gareth Rumsey, Experian, look at the state of the UK retail industry ARTICLE August 2013 | Article | 1 Aug 2013 |
| Ten tips for becoming an effective leader | Ten tips for becoming an effective leader. Nigel Risner discusses effective leadership ARTICLE August 2013 | Article | 1 Aug 2013 |
| Happy to provide a reference? | Happy to provide a reference? Gareth Edwards, Employment Partner at Veale Wasbrough Vizards, advises on providing references ARTICLE August 2013 | Article | 1 Aug 2013 |
| Reading the tea leaves | Reading the tea leaves. Linda Woolcocks, Credit Manager at R Twinings and Company. looks back at all the highs and lows of SAP integration ARTICLE August 2013 | Article | 1 Aug 2013 |
| Being prepared for battle . . . | Being prepared for battle . . . Sorry, business. Brian Auld, Partner and Head of Company Commercial, Brethertons LLP, advises on arrangements to manage intellectual property, finances and property risks in England ARTICLE August 2013 | Article | 1 Aug 2013 |
| Ebuzz. The do’s and don’ts of Social media | The do’s and don’ts of Social media. This relatively new medium of communication presents opportunities to the credit controller. But it also presents its challenges EBUZZ August 2013 | Article | 1 Aug 2013 |
| Debt management - a step closer to regulation | Debt management - a step closer to regulation. David Kerr, Chief Executive of the Insolvency Practitioners Association, explains the new Debt Management Protocol ARTICLE July 2013 | Article | 1 Jul 2013 |
| How to win prizes and influence people | How to win prizes and influence people. Glen Bullivant, CICM Vice President explains that the essence of credit management is communication ARTICLE July 2013 | Article | 1 Jul 2013 |
| Building bridges | Building bridges. Sean Feast, Editor Credit Management, looks at why landlords often find themselves in the firing line, and the work of the British Property Federation in ensuring creditors get a fair deal from insolvencies ARTICLE July 2013 | Article | 1 Jul 2013 |
| Ask the experts. Edward Judge | Ask the experts. Edward Judge, CICM Advisory Council Member, answers a question on Statutory Demands (England) ARTICLE July 2013 | Article | 1 Jul 2013 |
| Scottish Civil Court Reform | Scottish Civil Court Reform. Stephen Cowan, Managing Partner at Yuill & Kyle, examines the changes to the Scottish Civil Courts and the implications for legal debt recovery in Scotland ARTICLE July 2013 | Article | 1 Jul 2013 |
| A day in the life of a bailiff | A day in the life of a bailiff. Credit Management spent time out on the road with one of the team of bailiffs from Andrew Wilson & Co and discovered that there is no such thing as a typical day for a bailiff (England) ARTICLE July 2013 | Article | 1 Jul 2013 |
| The credit management team - what type are you? | The credit management team - what type are you? Chris Sanders, Head of CICMQ Accreditation explains that the credit management team is changing and the pact of change is stepping up as organisations consider the changing economic landscape ARTICLE July 2013 | Article | 1 Jul 2013 |
| HR matters | HR matters. Gareth Edwards, Employment Partner at Veale Wasbrough Vizards, on cases of obesity and the definition of disability, trust and confidence and claims under the Equal Pay Act ARTICLE July 2013 | Article | 1 Jul 2013 |
| Reinstatement: A change of ethos? | Reinstatement: A change of ethos? Gareth Raisbeck, Litigation Solicitor at Brethertons LLP, on the Civil Procedure Rules 1998 ARTICLE July 2013 | Article | 1 Jul 2013 |
| Black Swans pt 2 | Black Swans. Professor Patrick O Connelly concludes his article on how the next generation of risk management strategies must consider 'black swans' and other phenomena ARTICLE July 2013 | Article | 1 Jul 2013 |
| Taming the tatra tiger | Taming the tatra tiger. Phil Mercer, Head of Euler Hermes Collections UK, and Eva Budzakova, Debt Collection Manager for Euler Hermes Collections Slovakia offer an insider view on the Slovak credit culture and the process of debt collection (Slovakia) ARTICLE July 2013 | Article | 1 Jul 2013 |
| Reading the tea leaves | Reading the tea leaves. Linda Woolcocks, Credit Manager at R Twinings and Company provides an update on their SAP migration ARTICLE July 2013 | Article | 1 Jul 2013 |
| Is it time to challenge the status quo? | Credit Management - masters of business development and change. Is it time to challenge the status quo? Debbie Tuckwood, CICM Director of Learning and Development, reports on a CICM symposium at West London Business School which investigated the skills required for credit risk management ARTICLE July 2013 | Article | 1 Jul 2013 |
| Ebuzz. Credit Speak – a translation | Credit Speak – a translation. This article seeks to uncover some of the more frequently used phrases a credit controller may come across, along with definitions and application of each EBUZZ July 2013 | Article | 1 Jul 2013 |
| One step forward | One step forward. Sean Feast, Editor Credit Management, finds out more about the work of the StepChange Debt Charity in an interview with Richard Haymes, StepChange's Head of Credit Relations ARTICLE June 2013 | Article | 1 Jun 2013 |
| Best Practice Network. Frank Anderson | Best Practice Network. Frank Anderson, Credit Manager at AB Agri Limited, explains how to influence and understand Days Sales Outstanding drivers ARTICLE June 2013 | Article | 1 Jun 2013 |
| Morton Smith celebrate CICMQ accreditation | Morton Smith celebrate CICMQ accreditation. Chris Sanders, Head of CICMQ accreditation highlights areas where Morton Smith exemplified 'best in class' ARTICLE June 2013 | Article | 1 Jun 2013 |
| Marshalls celebrate CICMQ re-accreditation | Marshalls celebrate CICMQ re-accreditation. Chris Sanders, Head of CICMQ accreditation highlights areas where Marshalls exemplified 'best in class' ARTICLE June 2013 | Article | 1 Jun 2013 |
| Black Swans pt1 | Black Swans. Professor Patrick O Connelly examines how the next generation of risk management strategies must consider 'Black Swans' and other phenomena ARTICLE June 2013 | Article | 1 Jun 2013 |
| Reading the tea leaves. Linda Woolcocks | Reading the tea leaves. Linda Woolcocks, Credit Manager at R Twinings and Company reports on progress towards full SAP implementation ARTICLE June 2013 | Article | 1 Jun 2013 |
| Engagement and commitment | Engagement and commitment. David Kerr, Chief Executive of the Insolvency Practitioners Association, advises that more creditor engagement with the Insolvency Practitioners Association will enhance understanding about the fee approval process and address misconceptions about the practitioner's role (England) ARTICLE June 2013 | Article | 1 Jun 2013 |
| Smart thinkers | Smart thinkers. Philip King, CICM Chief Executive, explains the role, composition and running of the CICM Think Tank ARTICLE June 2013 | Article | 1 Jun 2013 |
| Ask the experts | Ask the experts. Larry Coltman, Partner at Coltman Warner Cranson and former CICM Chair, advises on County Court Judgments (CCJ) and liquidation (England) ARTICLE June 2013 | Article | 1 Jun 2013 |
| A company restored to life | A company restored to life. Peter Walker explains the impact of companies being struck off the Company Register (England) ARTICLE June 2013 | Article | 1 Jun 2013 |
| Social media and credit management | Social media and credit management. Ceinwen Wilson, UK Head of Hays Credit Management, discusses how organisations should be social media smart ARTICLE June 2013 | Article | 1 Jun 2013 |
| Common employment law situations | Common employment law situations. Gareth Edwards, Employment Law Partner at Veale Wasbrough Vizards, highlights everyday employment law situations and the penalties that employers face ARTICLE June 2013 | Article | 1 Jun 2013 |
| Italy country risk assessment | Italy country risk assessment by Creditsafe ARTICLE June 2013 | Article | 1 Jun 2013 |
| International trade news | International trade news. Round-up of global trade news by Andrea Kirkby, Euler Hermes, touching on Japan, German growth, price of gold, Venezuela position and corporate activity summary ARTICLE June 2013 | Article | 1 Jun 2013 |
| Bank funding for SMEs and growth | Bank funding for SMEs and growth. Jitendra Patel, Head of Corporate and Commercial at Brethertons LLP reflects on availability of bank funding (England) ARTICLE June 2013 | Article | 1 Jun 2013 |
| Small team - where to start? | Small team - where to start? Debbie Tuckwood, CICM Director of Learning and Development, advises on how to build skills ARTICLE June 2013 | Article | 1 Jun 2013 |
| Ebuzz. The Full Gambit | The Full Gambit. A friend of a friend asks you what you do for a living. You tell them, knowing what the response is going to be .... anything between 'oh, you're a debt collector' through to 'what's that then, something to do with accounting?' EBUZZ June 2013 | Article | 1 Jun 2013 |
| £300 million boost for SMT lending | £300 million boost for SMT lending. Business Secretary, Vince Cable launches first phase of the new business bank (England) ARTICLE May 2013 | Article | 1 May 2013 |
| Payment Protection Insurance (PPI) mis-selling claims | Payment Protection Insurance (PPI) mis-selling claims. David Kerr, Chief Executive of the Insolvency Practitioners Association, reports on joint guidance from the insolvency regulators and trade bodies on how Insolvency Practitioners (Is) should deal with Payment Protection Insurance (PPI) claims in the context of individual insolvencies (England) ARTICLE May 2013 | Article | 1 May 2013 |
| Reading the tea leaves Linda Woolcocks | Reading the tea leaves. Lind Woolcocks, Credit Manager reports on progress with R Twinings and Company's SAP implementation project ARTICLE May 2013 | Article | 1 May 2013 |
| Trick or Tweet? | Trick or Tweet? Tracy Carter, CICM Head of CICM, reports on CICM use of social media ARTICLE May 2013 | Article | 1 May 2013 |
| Alternative to the core | Alternative to the core. Sean Feast, Editor Credit Management, speaks to Chirag Shah, Managing Director of Nucleus Commercial Finance about alternative lenders (England) ARTICLE May 2013 | Article | 1 May 2013 |
| The great pragmatist | The great pragmatist. Kate Sharp, Chief Executive of the Asset Based Finance Association (ABFA) talks about her career ARTICLE May 2013 | Article | 1 May 2013 |
| Unwrapping the pre-pack | Unwrapping the pre-pack. Richard Barnett, Head of Legal at Euler Hermes UK, and Jeremy Willmont, Partner at Moore Stephens LLP, discuss the financial, practical and ethical issues which arise from pre-pack administrations ARTICLE May 2013 | Article | 1 May 2013 |
| The importance of not being idle | The importance of not being idle. Edward Bible, Insolvency Solicitor at Brethertons LLP, explains why attending creditors' meetings and sending in proxies is important (England) ARTICLE May 2013 | Article | 1 May 2013 |
| Veolia Environmental Services celebrate renewal of CICMQ accreditation | Veolia Environmental Services celebrate renewal of CICMQ accreditation. Chris Sanders, Head of CICMQ accreditation highlights areas where Veolia exemplified 'best in class' ARTICLE May 2013 | Article | 1 May 2013 |
| HSBC invoice Finance celebrate renewal of CICMQ accreditation | HSBC invoice Finance celebrate renewal of CICMQ accreditation. Chris Sanders, Head of CICMQ accreditation highlights areas where HSBC exemplified 'best in class' ARTICLE May 2013 | Article | 1 May 2013 |
| Room service please! | Room service please! Credit Management speaks to credit managers about the peculiar cases of collecting debt in the hotel sector ARTICLE May 2013 | Article | 1 May 2013 |
| Single Euro Payment Area - are you ready? | Single Euro Payment Area - are you ready? Charlotte Rose, Senior Consulting Lead, examines the different rules and regulations of the Single Euro Payment Area ARTICLE May 2013 | Article | 1 May 2013 |
| Tracing - carving the right path ahead | Tracing - carving the right path ahead. Jamie McGrath, Head of Trace for Apex Discovery Solutions gives an insight into the world of tracing and the challenges ahead ARTICLE May 2013 | Article | 1 May 2013 |
| A problem shared. Martin Kirby | A problem shared. Martin Kirby, Credit Manager, discusses how best to solve problems in the workplace ARTICLE May 2013 | Article | 1 May 2013 |
| Ten steps to getting what you deserve | Ten steps to getting what you deserve. Nigel Risner begins the first in a series on achieving your dreams ARTICLE May 2013 | Article | 1 May 2013 |
| HR matters Gareth Edwards | HR matters. Gareth Edwards, employment law partner at Veale Wasbrough Vizards, advises on age discrimination, redundancy consultation, enhanced payments and employee share buybacks (England) ARTICLE May 2013 | Article | 1 May 2013 |
| Where cash is king | Where cash is king. Phil Mercer, Head of Euler Hermes Collections Up and Benjamin Hinz, CEO of Euler Hermes Collections Germany, explain German payment culture, the collections process and how attitudes to credit are beginning to shift ARTICLE May 2013 | Article | 1 May 2013 |
| International Trade News | International Trade News. Andrea Kirkby, Euler Hermes, provides an update on global trade, including advice on Cyprus, railway boom, strength of currency, the tech sector and inflation ARTICLE May 2013 | Article | 1 May 2013 |
| CICM Masterclasses | CICM Masterclasses. Credit Management summarises key points emerging from CICM Masterclasses in Change Management and Credit Risk and Compliance ARTICLE May 2013 | Article | 1 May 2013 |
| Education that sticks | Education that sticks. Debbie Tuckwood, CICM Director of Learning and Development, explains how to encourage interest in people development ARTICLE May 2013 | Article | 1 May 2013 |
| OFT acts against leading payday lenders | OFT acts against leading payday lenders. The Office of Fair Trading has given the leading 50 payday lenders 12 weeks to change their business practices or risk of losing their licences (England) ARTICLE April 2013 | Article | 1 Apr 2013 |
| Consultations | Consultations. David Kerr, Chief Executive of the Insolvency Practitioners Association, reflects on the range of consultations about European regulations, fees and expenses, pre-pack administrations and Individual Voluntary Arrangements (IVA). (England) ARTICLE April 2013 | Article | 1 Apr 2013 |
| Keys to success | Keys to success. Ceinwen Wilson, Hays, discusses the importance of developing a winning credit control function ARTICLE April 2013 | Article | 1 Apr 2013 |
| Ask the experts | Ask the experts. Laurie Beagle, Divisional Director, P & A Receivables Services, advises on how to introduce a credit circle for a niche sector ARTICLE April 2013 | Article | 1 Apr 2013 |
| Taking strides forward | Taking strides forward. Sean Feast, Editor of Credit Management, asks leading consumer collections agencies what is the biggest challenge facing them and they will chorus one single word: compliance (England) ARTICLE April 2013 | Article | 1 Apr 2013 |
| Consumer regulation roundup | Consumer regulation roundup. Amanda Hulme, Partner in the corporate department of Addleshaw Goddard LLP, examines all of the recent updates to regulation in the consumer credit world ARTICLE April 2013 | Article | 1 Apr 2013 |
| The Samaritans Academy | The Samaritans Academy. Sean Feast, Editor of Credit Management, speaks to Alicia Stewart about her training at the Samaritans Academy and how it helps customers cope with debt ARTICLE April 2013 | Article | 1 Apr 2013 |
| Redundancy without recompense | Redundancy without recompense. Peter Walker examines three very different cases where employees previous misconduct negated compensation. (England) ARTICLE April 2013 | Article | 1 Apr 2013 |
| A right royal rip off? | A right royal rip off? Jeremy Sutcliffe analyses the latest insolvency statistics and questions over whether the insolvency process is value for money. (England) ARTICLE April 2013 | Article | 1 Apr 2013 |
| Powering up | Powering up. Gareth Rusey, Experian, shares his insights into the UK's utilities industry ARTICLE April 2013 | Article | 1 Apr 2013 |
| It's not such a dog's life out there | It's not such a dog's life out there. Paul Husband, Director of Controlaccount, looks at the steps being taken to tackle the debt burden in the veterinary sector. (England) ARTICLE April 2013 | Article | 1 Apr 2013 |
| HR Matters - Cutting pay | HR Matters - Cutting pay. Gareth Edwards, partner in employment law at Veale Wasbrough Vizards, examines the correct procedures for employers to follow when considering cutting pay ARTICLE April 2013 | Article | 1 Apr 2013 |
| International Trade News | International Trade News. Andrea Kirkby, Euler Hermes, sums up the latest stories in global trade about Africa, Ireland, bond markets, the motor sector, government interventions and collectors' choice ARTICLE April 2013 | Article | 1 Apr 2013 |
| Reading the tea leaves | Reading the tea leaves. Linda Woolcocks, credit manager at R Twinings and Company, provides an update on their SAP integration and discusses super users ARTICLE April 2013 | Article | 1 Apr 2013 |
| Is teaching for you? | Is teaching for you? Hear from credit managers about the rewards of teaching ARTICLE April 2013 | Article | 1 Apr 2013 |
| New MBNA Business School set sights on CICM Centre of Excellence | New MBNA Business School set sights on CICM Centre of Excellence. MBNA becomes the Institute's first corporate member ARTICLE April 2013 | Article | 1 Apr 2013 |
| New rules for bailiffs | New rules for bailiffs. Credit Management reports on new laws to 'clean' up the industry and protect vulnerable debtors (England) ARTICLE March 2013 | Article | 1 Mar 2013 |