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| AreaSort by Area Ascending | TitleSort by Title Ascending | SummarySort by Summary Ascending | Learning ResourceSort by Learning Resource Ascending | Publication DateSort by Publication Date Descending Descending |
|---|---|---|---|---|
 | The People Person | The People Person - profile of Peter Cheese and his challenges and ambitions as CEO of the Chartered Institute of Personnel and Development ARTICLE June 2014 | Article | 1 Jun 2014 |
 | Ask the experts | Ask the experts - Charles Wilson of Lovetts discusses the rights of consignments trading (England) ARTICLE June 2014 | Article | 1 Jun 2014 |
 | Reponses to government report on payday loans published | Reponses to government report on payday loans published - update on Department of Business, Innovation and Skills (BIS) published report into payday loans by Amanda Hulme (England) ARTICLE June 2014 | Article | 1 Jun 2014 |
 | Research into vulnerable debtors | Research into vulnerable debtors - outline of Financial Conduct Authority's (FCA) research by Amanda Hulme ARTICLE June 2014 | Article | 1 Jun 2014 |
| Diary of a branch manager | Diary of a branch manager - Nigel Gunn, Accounts Manager at Atradius, discusses the benefits of good credit management ARTICLE June 2014 | Article | 1 Jun 2014 |
| Country risk assessment | Country risk assessment - Coface reports on sector risk in North America, Europe and emerging Asia ARTICLE June 2014 | Article | 1 Jun 2014 |
| Portugal | Portugal - summary of factors to consider when trading with Portugal - Creditsafe UK ARTICLE June 2014 | Article | 1 Jun 2014 |
| A good budget for exports? | A good budget for exports? Andrea Kirby reflects on the doubling in export credit lending ARTICLE June 2014 | Article | 1 Jun 2014 |
| Warning: undue exuberance | Warning: undue exuberance - Andrea Kirby assess the validity of bond markets in Europe ARTICLE June 2014 | Article | 1 Jun 2014 |
| Germany - boring is good | Germany - boring is good : Andrea Kirby discusses the strengths and weaknesses of German industry ARTICLE June 2014 | Article | 1 Jun 2014 |
| Real growth begins in the US | Real growth begins in the US - summary of positive economic recovery by Andrea Kirby ARTICLE June 2014 | Article | 1 Jun 2014 |
| Spring into action | Spring into action - Debbie Tuckwood, Head of CICM Learning and Development explains the benefits of training ARTICLE June 2014 | Article | 1 Jun 2014 |
 | Ebuzz. Green Fingered Credit Control | Green Fingered Credit Control. Our organisation’s funds are tied up in its debtors; they are an investment that requires care. As we undertake a spring clean of our ledger, let us consider some of the tasks ahead EBUZZ June 2014 | Article | 1 Jun 2014 |
| CICM leads drive for new construction payment charter | CICM leads drive for new construction payment charter- discussion of the Fair Payment Commitments by Sean Feast, editor of Credit Management magazine (England) ARTICLE May 2014 | Article | 1 May 2014 |
| New FCA regime meets with cautious industry response | New FCA regime meets with cautious industry response - the handover of regulatory control of the consumer credit industry from the Office of Free Trading (OFT) to the FCA by Stephen Sklaroff, Director General of the Finance and Leasing Association (England) ARTICLE May 2014 | Article | 1 May 2014 |
| Prompt action | Prompt action- Philip King, CEO of the CICM, explains the purpose , achievements and aspirations of the Prompt Payment Code ARTICLE May 2014 | Article | 1 May 2014 |
| Man on a Mission | Man on a Mission- profile of Frederic Bourgeois, innovator and credit insurer ARTICLE May 2014 | Article | 1 May 2014 |
| Corporate Veils | Corporate Veils - Peter Walker explores instances where a court investigates the shareholders behind the company (England) ARTICLE May 2014 | Article | 1 May 2014 |
| More protection whilst retaining an effective enforcement regime | More protection whilst retaining an effective enforcement regime - Alan Smith, Equita's High Court Enforcement Business Development Officer, discusses the impact of Taking Control of Goods on vulnerable debtors (England) ARTICLE May 2014 | Article | 1 May 2014 |
| View from the sea front | View from the sea front - David Andrews compares and contrasts the Spanish and UK economies ARTICLE May 2014 | Article | 1 May 2014 |
| The Relationship Network | The Relationship Network - description of a successful career in credit by Zaynah Naeem, Credit Control Supervisor of National Finance at Grant Thornton ARTICLE May 2014 | Article | 1 May 2014 |
| Minimum Wage and the maximum penalty | Minimum Wage and the maximum penalty - Gareth Edwards, partner at Veale Warbrough Vizards, discusses changes and their implications for employers (England) ARTICLE May 2014 | Article | 1 May 2014 |
| Reaching for the stars | Reaching for the stars- Michael Davies of Veolia on the importance of CPD ARTICLE May 2014 | Article | 1 May 2014 |
| Virtual Success | Virtual Success- Ian Goodwin discusses the benefits of virtual learning ARTICLE May 2014 | Article | 1 May 2014 |
| Ebuzz. Making the world go around | Making the world go around. How to improve your credit rating EBUZZ May 2014 | Article | 1 May 2014 |
| Complaints and Fees | Complaints and Fees - David Kerr discusses complaints against Insolvency Practitioners in 2013 (England) ARTICLE April 2014 | Article | 1 Apr 2014 |
| OFT slams banks for delays in funding | OFT slams banks for delays in funding - oft.gov.uk reports on difficulties facing SMEs (England) ARTICLE April 2014 | Article | 1 Apr 2014 |
| Identifying the Rogue | Identifying the Rogue - Peter Walker debates Hire Purchase Agreements ARTICLE April 2014 | Article | 1 Apr 2014 |
| Defending Defendants | Defending Defendants : New regulation in judgment enforcement: Adam Wonnacott of Burlington Group discusses key reforms proposed by the Taking Control of Goods Regulations (Enforcement) ARTICLE April 2014 | Article | 1 Apr 2014 |
| Consumer Rights Bill | Consumer Rights Bill progress - update on recommendations for change by Amanda Hulme. (England) ARTICLE April 2014 | Article | 1 Apr 2014 |
| Credit Union statutory instrument | Credit Union statutory instrument - impact of the Co-operative and Community Benefit Societies and Credit Union Act 2010, Order 2014, by Amanda Hulme (England) ARTICLE April 2014 | Article | 1 Apr 2014 |
| Different Strokes | Different Strokes - Robert Smyth of Premium Collections and Steve Scarre of CSS Mediation explain the importance of mediation as a collections strategy ARTICLE April 2014 | Article | 1 Apr 2014 |
| In the spotlight- Taking Control of Goods Regulations 2014 | In the spotlight - Taking Control of Goods Regulations 2014, new regulations discussed by Emma Emery, Senior Associate, Freeth Cartwright LLP (England) ARTICLE April 2014 | Article | 1 Apr 2014 |
| Making Learning Visible | Making Learning Visible - how to improve your career prospects by Debbie Tuckwood, CICM Director of Learning and Development ARTICLE April 2014 | Article | 1 Apr 2014 |
| Enterprise Supply Chain Optimisation | Enterprise Supply Chain Optimisation - Professor Patrick O'Connelly shows how to maximise the supply chain ARTICLE April 2014 | Article | 1 Apr 2014 |
| Ebuzz. Mastering the power of words | Mastering the power of words. In our jobs, what we say and how we say it can make all the difference EBUZZ April 2014 | Article | 1 Apr 2014 |
| Standing on the precipice of new data regulation | Standing on the precipice of new data regulation, Sean Feast, editor of Credit Management magazine discusses the implications of proposed EU regulation on data protection ARTICLE March 2014 | Article | 1 Mar 2014 |
| Panel says Consumer Rights Bill won't work | Panel says Consumer Rights Bill won't work, Sean Feast, editor of Credit Management magazine reports on the benefits and drawbacks of the bill. (England) ARTICLE March 2014 | Article | 1 Mar 2014 |
| Strengthening Insolvency Regulation | Strengthening Insolvency Regulation : David Kerr, Chief Executive of the Practitioners Association describes the Insolvency Service's proposal for stricter control on insolvency practitioners (England) ARTICLE March 2014 | Article | 1 Mar 2014 |
| The Real value of Learning | The Real value of Learning, Philip King, CEO of CICM, discusses the importance of learning and Continuing Professional Development (CPD) as part of a successful credit business ARTICLE March 2014 | Article | 1 Mar 2014 |
| A Time to Judge | A Time to Judge, Sean Feast, editor of Credit Management magazine, interviews Richard Judge, CEO of The Insolvency Service, on his plans to build a respected agency. (England) ARTICLE March 2014 | Article | 1 Mar 2014 |
| Highway from the Stars | Highway from the Stars, tracks Darren Allardyce's rise from debt collector to business owner ARTICLE March 2014 | Article | 1 Mar 2014 |
| Enterprise Supply Chain Optimism | Enterprise Supply Chain Optimism - Professor, Patrick O'Connelly, assesses the impact on an enterprise of focusing solely on working capital and profitability ARTICLE March 2014 | Article | 1 Mar 2014 |
| Diary of a branch member | Diary of a branch member- Angie Deverick discusses her career journey from sales to credit ARTICLE March 2014 | Article | 1 Mar 2014 |
| Legal Matter | Legal Matter, Emma Emery, Senior Associate at Freeth Cartwright LLP compares methods of recovering outstanding debts. (England) ARTICLE March 2014 | Article | 1 Mar 2014 |
| Benefit Reform- the Perfect Storm | Benefit Reform - the Perfect Storm, Cliff Poole, CICM trainer - discusses the challenges of rent collection for the social housing sector following the rollout of Universal Credit ARTICLE March 2014 | Article | 1 Mar 2014 |
| Ebuzz. New Year, New You | New Year, New You. How we can resolve to get the best out of our working day EBUZZ March 2014 | Article | 1 Mar 2014 |
| Ebuzz. Building the customer relationship | Building the customer relationship. Customer service certainly affects the reputation of an organisation EBUZZ February 2014 | Article | 1 Feb 2014 |
| SMEs trading internationally hindered by payment practices | SMEs trading internationally hindered by payment practices - comparison of the UK's payment terms with other countries inside and outside Europe and the impact of this on trade. Bibbyfinancialservices.com ARTICLE January/February 2014 | Article | 1 Jan 2014 |
| 2014 and beyond | 2014 and beyond - exploration and prediction of the changes to insolvency practices affecting businesses and consumers. David Kerr, Chief Executive of the Insolvency Practitioners Association (England) ARTICLE January/February 2014 | Article | 1 Jan 2014 |
| Leading by Example | Leading by Example - James Caan, entrepreneur and author of 'Start your business in 7 days' outlines the successes and failures of his career ARTICLE January/February 2014 | Article | 1 Jan 2014 |
| Caught Short | Caught Short - discussion of serious fraud, and how creditors can avoid being a victim of this. Bill Briceland FCICM, Director of Debt Collect UK ARTICLE January/February 2014 | Article | 1 Jan 2014 |
| How to incentivise a credit team | How to incentivise a credit team - advice for Credit Managers on implementing rewards which motivate teams and achieve results. Chris Sanders- Head of CICMQ Accreditation ARTICLE January/February 2014 | Article | 1 Jan 2014 |
| View from the Sea Front | View from the Sea Front - analysis of the emerging economy in Istanbul by David Andrews ARTICLE January/February 2014 | Article | 1 Jan 2014 |
| Closing Time at the Bar | Closing Time at the Bar - discussion of the rental rights of landlords whose tenants go into administration by Peter Walker ARTICLE January/February 2014 | Article | 1 Jan 2014 |
| Retention of Title - Getting your goods back | Retention of Title - Getting your goods back - advice on ROT clauses and tips for avoiding pitfalls by Emma Emery, Senior Associate at Freeth Cartwight LLP (England) ARTICLE January/February 2014 | Article | 1 Jan 2014 |
| Planning for the unexpected | Planning for the unexpected - Karen Young, Director of Hays, discusses the importance of succession planning for SMEs ARTICLE January/February 2014 | Article | 1 Jan 2014 |
| MBNA leads the way | MBNA leads the way- Debbie Tuckwood, Director of Learning and Development, explains the importance of tailored training and qualification programmes ARTICLE January/February 2014 | Article | 1 Jan 2014 |
| Ebuzz. Doctor Doctor | Doctor Doctor. Factors affecting the well being of our customers EBUZZ January 2014 | Article | 1 Jan 2014 |
| In the interests of security | In the interests of security - every IP needs a bond. David Kerr, Chief Executive of the Insolvency Practitioners Association, advises on benefits of taking out a bond during insolvency proceedings (England) ARTICLE December 2013 | Article | 1 Dec 2013 |
| A year of achievement | A year of achievement. Philip King, CICM Chief Executive, summarises initiatives during 2013 ARTICLE December 2013 | Article | 1 Dec 2013 |
| Credit Managers Index | Credit Managers' Index - a review of the progress of the last 12 months ARTICLE December 2013 | Article | 1 Dec 2013 |
| Ask the experts | Ask the experts. Andy Moylan, EFCIS Managing Director, explains the role and services of a specialist credit insurance broker ARTICLE December 2013 | Article | 1 Dec 2013 |
| The Future of European Payments | The Future of European Payments. European Commissions views on European Payments by Iain High, Managing Director, Anderson Saks ARTICLE December 2013 | Article | 1 Dec 2013 |
| A personal touch to collections | A personal touch to collections. Igor Sarenac, Vice President of Financial Services and International Business, Convergys explains how financial services providers can turn collections into customer relationship-building opportunities ARTICLE December 2013 | Article | 1 Dec 2013 |
| Chemical Peel | Chemical peel. Global insight into the chemicals industry by Marc Livinec, Sector Adviser, Euler Hermes and Gareth Rumsey, Experian ARTICLE December 2013 | Article | 1 Dec 2013 |
| Emerging Asia and growing risks linked to household debt | Emerging Asia and growing risks linked to household debt. Julien Marcilly, Head of Country Risk, Coface, links increased risks of household debt in Asia to the greater consumption of an expanding Middle Class ARTICLE December 2013 | Article | 1 Dec 2013 |
| Diary of a branch manager | Diary of a Branch Member. Laurie Beagle, CICM Executive Board Member and Chair of Sheffield Branch, describes benefits of involvement with CICM on day job ARTICLE December 2013 | Article | 1 Dec 2013 |
| Numbers for CHAPS | Numbers for CHAPS. Peter Walker highlights the importance of supplying precise information to the Clearing House Automated Payment System (CHAPS), England ARTICLE December 2013 | Article | 1 Dec 2013 |
| Teleworking and Virtual working | Teleworking and virtual working. Jenny Oldfied, CEO, Veritas Commercial Services, examines the benefits and potential drawbacks of remote working and its impact within the credit industry ARTICLE December 2013 | Article | 1 Dec 2013 |
| Whistleblowing - getting it right, and righting the wrongs | Whistleblowing - getting it right, and righting the wrongs. Gareth Edwards, Partner, Veal Wasbrough Vizards, advises on the serious and far-reaching consequences of whistleblowing ARTICLE December 2013 | Article | 1 Dec 2013 |
| Country Focus Greece by Creditsafe | Country Focus Greece by Creditsafe ARTICLE December 2013 | Article | 1 Dec 2013 |
| Is it time to get qualified? | Is it time to get qualified? Answer this short quiz to find out the best pathway for you ARTICLE December 2013 | Article | 1 Dec 2013 |
| RWE npower demonstrates commitment to customers and employers through corporate membership | RWE npower demonstrates commitment to customers and employers through corporate membership. Senior managers at RWE npower explain their reasons for becoming a CICM corporate member ARTICLE December 2013 | Article | 1 Dec 2013 |
| Qualifications result at Informa Shared Services | Qualifications result at Informa Shared Services. Informa highlight the benefits of CICM training and qualifications for Informa Shared Services ARTICLE December 2013 | Article | 1 Dec 2013 |
| Ebuzz. Time for a Check Up? | Time for a Check Up? The health of our customers needs regular assessment EBUZZ December 2013 | Article | 1 Dec 2013 |
| Knives out for Payday Lenders | Knives out for Payday Lenders. Sean Feast, Editor Credit Management, reflects on the potential impact of the Financial Conduct Authority's (FCA) Rulebook consultation (England) ARTICLE November 2013 | Article | 1 Nov 2013 |
| Pre-pack review - reputational risk | Pre-pack review - reputational risk. David Kerr, Chief Executive of the Insolvency Practitioners Association, criticises the pre-pack process (England) ARTICLE November 2013 | Article | 1 Nov 2013 |
| New tricks (i.e. old dog) | New tricks (i.e. old dog). On the theme of Continuing Professional Development (CPD), Glen Bullivant suggests that there are always new tricks to be learned, however old the dog! ARTICLE November 2013 | Article | 1 Nov 2013 |
| Ask the experts. Kate Sharp | Ask the experts. Kate Sharp, Chief Executive of the Asset Based Finance Association, highlights changes required for factoring to be better accepted by the credit community. Simon Carter, Director, Touch Financial, questions whether the market for factoring and invoice discounting is growing. Chirag Shah, Managing Director, Nucleus Commercial Finance, explains how to determine between the 'price' and 'value' of factoring ARTICLE November 2013 | Article | 1 Nov 2013 |
| Credit management - the real challenge | Credit management - the real challenge. Simon Marshall, former Chairman of the Trade Credit Committee, Association of British Insurers, examines the impact of real time management information on a credit department ARTICLE November 2013 | Article | 1 Nov 2013 |
| Compliance leads the way . . . | Compliance leads the way . . . Ian Jackson, Head of Compliance, Cabot Credit Management, explains the impact of the move of regulator from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA), England ARTICLE November 2013 | Article | 1 Nov 2013 |
| Consumer credit roundup | Consumer credit roundup. Amanda Hulme, Partner, Addleshaw Goddard LLP, summarises developments related to the new Financial Conduct Authority (FCA), England ARTICLE November 2013 | Article | 1 Nov 2013 |
| Mexican Wave | Mexican wave. Jorg P Pedemonte and Phil Mercer consider the role of credit in Mexico and Mexican attitudes to late payments ARTICLE November 2013 | Article | 1 Nov 2013 |
| The paid piper | The paid piper. Jeremy Sutcliffe reflects on the alarming level of personal insolvency in England ARTICLE November 2013 | Article | 1 Nov 2013 |
| Central Perks | Central perks. Shelley Depledge discusses the difficulties and benefits of centralising credit functions ARTICLE November 2013 | Article | 1 Nov 2013 |
| The right staff (you need them) | The right staff (you need them). Derek Scott reflects on the changing skills required to be a credit manager ARTICLE November 2013 | Article | 1 Nov 2013 |
| Appraisal time | Appraisal time. Debbie Tuckwood, CICM Director of Learning and Development, gives tips on how to use appraisal to maximise 'people power' ARTICLE November 2013 | Article | 1 Nov 2013 |
| Have you got what it takes to go it alone? | Have you got what it takes to go it alone? Answer four questions to find the best study option for you ARTICLE November 2013 | Article | 1 Nov 2013 |
| Careless talk costs money | Careless talk costs money. Gareth Raisbeck, Defended Litigation Solicitor, Brethertons LLP, explains how to deal with the long list of documents that Defendant debtors may demand in order to file a Defence (England) ARTICLE November 2013 | Article | 1 Nov 2013 |
| Connection error | Connection error. John Leigh, CCS Sales and Marketing Director, looks at changes ahead with regards to the transfer of data in the County Court Bulk Centre (CCBC), England ARTICLE November 2013 | Article | 1 Nov 2013 |
| Ebuzz. I love Credit | I love Credit. Learn to love the universal product we all sell EBUZZ November 2013 | Article | 1 Nov 2013 |
| Continuing Professional Development (CPD) | Continuing Professional Development (CPD). Sue Kettle, CICM Director of Membership and Support Services, outlines how the Institute is supporting professional development through CPD ARTICLE October 2013 | Article | 1 Oct 2013 |
| Quiet confidence, and challenges ahead | Quiet confidence, and challenges ahead. David Kerr, Chief Executive of the Insolvency Practitioners Association, discusses the potential impact of new disclosure requirements for pre-pack administrations (England) ARTICLE October 2013 | Article | 1 Oct 2013 |
| Ask the experts. Brian Morgan | Ask the experts. Brian Morgan, Credit Manager, Veolia Environmental Services, looks at measuring success through Key Performance Indicators ARTICLE October 2013 | Article | 1 Oct 2013 |
| Tsunamis and Billy Bunter's postal orders | Tsunamis and Billy Bunter's postal orders. Jeremy Sutcliffe analyses court statistics and the efficacy of HCEOs, bailiffs and litigation (England) ARTICLE October 2013 | Article | 1 Oct 2013 |
| Freeze protect the assets | Freeze protect the assets. Peter Walker highlights the benefits of freezing orders for credit managers (England) ARTICLE October 2013 | Article | 1 Oct 2013 |
| Brazil country risk assessment by Coface | Brazil country risk assessment by Coface ARTICLE October 2013 | Article | 1 Oct 2013 |
| View from the sea front | View from the Sea Front. David Andrews reminisces on the beginning of the banking crisis and potential ways to mitigate risks (England) ARTICLE October 2013 | Article | 1 Oct 2013 |
| Ten tips for becoming personally empowered | Ten tips for becoming personally empowered. Nigel Risner looks at ten steps whereby you can begin to experience empowerment in life ARTICLE October 2013 | Article | 1 Oct 2013 |