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| AreaSort by Area Ascending | TitleSort by Title Ascending | SummarySort by Summary Ascending | Learning ResourceSort by Learning Resource Ascending | Publication DateSort by Publication Date Descending Descending |
|---|---|---|---|---|
 | The MAX factor | The MAX factor. Sean Feast, Editor, Credit Management, caught up with Experian's Max Firth to discover how much has changed in the Business Information market over the last 25 years ARTICLE March 2015 | Article | 1 Mar 2015 |
 | GR8 Expectations | GR8 Expectations. Andrew Senior, Aquarium Software, believes that Texting is the great new way to help credit managers accelerate payments and improve department efficiency ARTICLE March 2015 | Article | 1 Mar 2015 |
 | Debt values on the decline | Debt values on the decline. In a Credit Management exclusive, John Ricketts, Vice President of the CSA looks at the latest DGI statistics for commercial debt recovery (England) ARTICLE March 2015 | Article | 1 Mar 2015 |
| World in action | World in action. Sean Feast, Editor Credit Management, reports from the Coface 2015 Country Risk Conference in Paris ARTICLE March 2015 | Article | 1 Mar 2015 |
| Diversity - experience the difference | Diversity - experience the difference. As the old Chinese proverb says, we certainly do live in 'times of change'. From a regulatory point of view the whole landscape of the collections industry is changing as we come under pressure from the expectations of the government, our regulators, and, indeed, the public as a whole (England) ARTICLE March 2015 | Article | 1 Mar 2015 |
| Offensive Tweets | Offensive Tweets. Gareth Edwards, Partner, Veale, Wasbrough, looks at cases involving offensive Tweets, the meaning of place of work and race discrimination ARTICLE March 2015 | Article | 1 Mar 2015 |
 | What a performance | What a performance. Glyn Thomas considers why staff appraisals are so important and how they are best conducted ARTICLE March 2015 | Article | 1 Mar 2015 |
| Guessing game | Guessing game. Adam Bernstein summarises what each party has on its manifesto and the potential impact on businesses (England) ARTICLE March 2015 | Article | 1 Mar 2015 |
| Inspiring future talent | Inspiring future talent. Emily Smith reports on the work of Career Academies UK in helping youngsters to find work ARTICLE March 2015 | Article | 1 Mar 2015 |
| Happy Days | Happy Days. Three experts argue that effective credit management is a matter of financial Customer Relationship Management. Adapted from their book Happy Customers Faster Cash ARTICLE March 2015 | Article | 1 Mar 2015 |
| The future is bright | The future is bright. Confidence amongst credit managers in the UK continues to improve but Sebastian Clouet, Marketing Director at Tinubu Square warns against allowing trade credit risks to ruin your company's opportunity to grow ARTICLE March 2015 | Article | 1 Mar 2015 |
| Home Improvements | Home Improvements. Jason Braidwood , Head of Sales Ledger Consultancy at Creditsafe Business Solutions, analyses the latest monthly business-to-business payment performance statistics ARTICLE March 2015 | Article | 1 Mar 2015 |
| Pillar of the company | Pillar of the company. Derek Scott FCICM, remembers turning a credit management department around ARTICLE March 2015 | Article | 1 Mar 2015 |
| Life's journeys take us down roads we didn’t know existed | Life's journeys take us down roads we didn’t know existed. "Just as I 'fell into' my credit career, so too I 'fell into' teaching but I fell in love with both! The beauty of teaching is that it is a two way street. If you want credit to remain exciting and fresh, then try teaching it. It's a great complement to your credit career." Jules Eames CICM Tutor ARTICLE March 2015 | Article | 1 Mar 2015 |
 | Ebuzz. Managing the Laundry | Managing the Laundry. Money laundering in the true financial sense, costs us and our organisations much more. It is estimated that £48 billion is laundered through the UK each year. That’s 2% of the UKs GDP EBUZZ March 2015 | Article | 1 Mar 2015 |
| Ebuzz. The One to Read | The One to Read. We are awash with policies of all kinds these days. Just take a look in your own organisation’s HR department or on their intranet. You will no doubt have everything from Health and Safety Policies to Social Responsibility Policies to Grievance Policies. In among the sea of documentation lies the Credit Policy EBUZZ February 2015 | Article | 1 Feb 2015 |
| Credit advice - who's authorised to do what? | Credit advice - who's authorised to do what? David Kerr MCICM, Chief Executive, Insolvency Practitioners Association (IPA) reports on latest regulations (England) ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Double vision | Double vision. Like many senior executives in the credit services sector, Leigh Berkley MCICM found himself working in the collections industry almost by accident. He explains progress made with the advice sector ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| More jobs and better pay! | More jobs and better pay! Recruitment and salaries of credit management professionals are on the up says Karen Young, Director, Hays Accountancy & Finance in the UK ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Stand up and be counted | Stand up and be counted. Simon Plant, Director, SFP Group, is dismayed at the negative publicity heaped in the direction of the Insolvency profession ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Survival of the fittest | Survival of the fittest. What next for the consumer collections industry in the wake of a new regulatory regime, and where does it leave the smaller providers? Heather Greig-Smith reports (England) ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Key Performance Indicator | Key Performance Indicator. Ask the experts. David Thornley FCICM, Group Credit Controller, Fort Vale Engineering evaluates the pros and cons of DSO in a modern credit management environment ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Cutting the admin burden | Cutting the admin burden. Peter Kwakernaak, CEO, Accept Email, argues the case for greater use of mobile and email technology to enhance credit management ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Anti-social networking | Anti-social networking. As late payment continues to worsen and customers commonly become evasive when payment becomes due, many companies are looking for new ways to make their credit management more effective. Alex Hilton-Baird takes a closer look ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Increasing disciplinary sanctions | Increasing disciplinary sanctions. Gareth Edwards, Partner, Veale Wasbrough Vizards advises (England) ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Take the strain | Take the strain. In the first of a new series on workplace management, Vicky Bailey of Delphinus looks at how to recognise and manage stress in the workplace ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Christmas cheer in shorter supply | Christmas cheer in shorter supply. Justin Braidwood, Head of Sales Ledger Consultancy at Creditsafe Business Solutions, analyses the latest monthly business-to-business payment performance statistics ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Tales from the great crash | Tales from the great crash. Lehman Bros at the trigger of the great crash? It is not surprising that there have been many law cases, but one of them involves a group company with a surplus of assets, Peter Walker analyses the judgment (England) ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Risk. Smart practice | Risk. Smart practice. Sebastian Clouet of Tinubu Square argues about the importance of developing a Smart Risk Culture ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| The hidden costs | The hidden costs. Chris McGibbon, Group Managing Director of Rimilia examines how to reduce unnecessary costs and inefficiencies in cash collection ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| The professionals | The professionals. Looking to transform your team in 2015? Debbie Tuckwood, CICM Director of Learning and Development identifies three activities that would make a significant impact ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Getting better never stops | Getting better never stops. Debbie Tuckwood, CICM Director of Learning and Development tracks Veolia Environmental Services journey to Centre of Excellence status which many now strive to follow ARTICLE January/February 2015 | Article | 1 Jan 2015 |
| Ebuzz. Welcome to the CICM! | Welcome to the CICM! The Institute is delighted to confirm that on 1 January 2015 it gained Chartered status. You are now a corporate affiliate member of the Chartered Institute of Credit Management! EBUZZ January 2015 | Article | 1 Jan 2015 |
| FCA Consumer Vulnerability Occasional Paper no. 8 | This Financial Conduct Authority (FCA) Occasional Paper No. 8 aims to broaden understanding and stimulate interest and debate around vulnerability; provide practical help and resources for firms in developing and implementing a vulnerability strategy; and how examples of good practice in the way some firms treat consumers in vulnerable circumstances. The paper also highlights when customers have not received fair treatment from their firms. See also CICM Vulnerability Framework self-evaluation in CICM Knowledge Hub. GUIDANCE 2015 | Guidance | 1 Jan 2015 |
| FCA Appendix 4 Practitioners Pack | This Appendix links to the Financial Conduct Authority (FCA) Occasional Paper No 8 and includes examples of good practice in identifying and interacting with vulnerable customers, which may support firms to understand what they could be doing to generate better outcomes for consumers in vulnerable circumstances. See also CICM Vulnerability Framework self-evaluation in CICM Knowledge Hub. GUIDANCE 2015 | Guidance | 1 Jan 2015 |
| Ebuzz. Dare to Care? | Dare to Care? What about our softer side? Do our customers, both internally and externally, see this side of us? Do we dare to care? EBUZZ December 2014 | Article | 1 Dec 2014 |
| ICM raises the royal standard | ICM raises the royal standard. The importance of Chartered status by Philip King, Chief Executive of the Institute of Credit Management ARTICLE December 2014 | Article | 1 Dec 2014 |
| Director Disqualification | Director Disqualification. David Kerr, Chief Executive of the Insolvency Practitioners Association explores legislation relating to directors (UK) ARTICLE December 2014 | Article | 1 Dec 2014 |
| Talking PAP | Talking PAP. Jeremy Chaplin, Chairman of the Civil Court Users Association (CCUA) discusses the Pre-Action Protocol (PAP) for Debt (UK) ARTICLE December 2014 | Article | 1 Dec 2014 |
| Trap Door | Trap Door. Alastair Greer, Solicitor at Lyons Davidson discusses the negative impact of the Consumer Credit Act on the creditor (UK) ARTICLE December 2014 | Article | 1 Dec 2014 |
| Grand Duchy of Luxembourg | Grand Duchy of Luxembourg. CreditSafe reports on issues to consider when trading with Luxembourg ARTICLE December 2014 | Article | 1 Dec 2014 |
| The Law of Unintended Consequences | The Law of Unintended Consequences. Pierre Haincourt, Founding Director at Credit Limits International, discusses the debt collection industry ARTICLE December 2014 | Article | 1 Dec 2014 |
| Called to Account | Called to Account. David Heffron, Partner and Head of Addleshaw Goddards, discusses the practice of managerial attestation to a firm's compliance with regulatory requirements (UK) ARTICLE December 2014 | Article | 1 Dec 2014 |
| Ask the Experts | Ask the Experts- Pete Whitmore, FICM and Senior Manager at UK Credit, Ingram Micro (UK) examines procedures for taking credit card payments ARTICLE December 2014 | Article | 1 Dec 2014 |
| Game Changer | Game Changer - Duncan Grubb MICM, Head of Credit Control for Hammerson and Chairman of The British Property Federation Insolvency Committee, explores the legal position when companies renting premises go into administration (UK) ARTICLE December 2014 | Article | 1 Dec 2014 |
| The best laid holiday plans of mice and men | The best laid holiday plans of mice and men. Gareth Edwards, partner at Veale Wasbrough, discusses the law relation to annual leave (UK) ARTICLE December 2014 | Article | 1 Dec 2014 |
| Trade Credit: A Literature Review | SQW Ltd, in conjunction with BMG Research and Professors Salima Paul and Rebecca Boden, was commissioned by the British Business Bank to undertake an evaluation of the Trade Credit Enterprise Finance Guarantee (TCEFG) pilot. As part of the study, a literature review, led by Professors Paul and Boden, was undertaken to provide an overview of pertinent trade credit issues to contextualise the formal evaluation of the TCEFG. In order to maximise the utility of this report, the approach taken was to consider the operation of … RESEARCH/WHITEPAPER 2014 | Research/whitepaper | 1 Dec 2014 |
| Ebuzz. Once more unto the breach, dear friends? | Once more unto the breach, dear friends? What can we do to help in the fight against security breaches? EBUZZ November 2014 | Article | 1 Nov 2014 |
| Regulatory Objectives | Regulatory Objectives. David Kerr, Chief Executive of the Insolvency Practitioners Association, discusses the impact of the Small Business, Enterprise and Employment Bill (UK) ARTICLE November 2014 | Article | 1 Nov 2014 |
| It's getting personal | It's getting personal. Jeremy Sutcliffe analyses the latest litigation statistics (UK) ARTICLE November 2014 | Article | 1 Nov 2014 |
| Mortgage Credit Consultation | Mortgage Credit Consultation. Amanda Hulme describes HM Treasury's proposals to implement the European Union mortgage credit directive (UK) ARTICLE November 2014 | Article | 1 Nov 2014 |
| Negotiating the right path | Negotiating the right path. Najib Nathoo, Chief Executive of Hoist Finance UK, explores changes in credit and industry ARTICLE November 2014 | Article | 1 Nov 2014 |
| On the right path | On the right path. Jason Braidwood, Head of Sales Ledger consultancy at Creditsafe Business Solutions, examines payment trends (UK and Channel Islands) ARTICLE November 2014 | Article | 1 Nov 2014 |
| Square pegs for round holes | Square pegs for round holes. Derek Scott DMS, looks back on his career in credit in the construction sector ARTICLE November 2014 | Article | 1 Nov 2014 |
| Getting your money back | Getting your money back. Emma Emery, partner at Freeths LLP, discusses the Third Party Debt Order (TPDO) (UK) ARTICLE November 2014 | Article | 1 Nov 2014 |
| 30-day autumn challenge | 30-day autumn challenge. Summary of ICM qualifications achievable in a short timescale ARTICLE November 2014 | Article | 1 Nov 2014 |
| FCA threatens new war of words | FCA threatens new war of words - summary of Susan de Mont's, Director of Credit Authorisations, recommendations on being fair, clear and transparent with consumers ARTICLE October 2014 | Article | 1 Oct 2014 |
| Construction SMEs expect growth to continue | Construction SMEs expect growth to continue - Bibby Financial Services reports on sales growth in this sector ARTICLE October 2014 | Article | 1 Oct 2014 |
| Special Operations | Special Operations - David Kerr, Chief Executive of the Insolvency Practitioners Association, explores the issues surrounding licensing insolvency practitioners ARTICLE October 2014 | Article | 1 Oct 2014 |
| PPI - a threat to creditors | PPI - a threat to creditors - Peter Walker examines who is responsible ARTICLE October 2014 | Article | 1 Oct 2014 |
| Moving with the times | Moving with the times- Karen Young, UK Director Hays Accountancy and Finance, discusses the challenges of creating a credit management function for growing SMEs ARTICLE October 2014 | Article | 1 Oct 2014 |
| Digging deep into the construction sector | Digging deep into the construction sector - Gareth Rumsey, Research Director for Experian's Business Information Services, shares insight in economic growth in this area ARTICLE October 2014 | Article | 1 Oct 2014 |
| Dead Ringers | Dead Ringers- Sean Feast interviews Nick Cherry, Managing Director of Philips and Cohen Associates International on collecting outstanding debts from those deceased ARTICLE October 2014 | Article | 1 Oct 2014 |
| Monitoring and Management of Trade Credit Risk | Monitoring and Management of Trade Credit Risk - Elias Panagiotidis, Head of Analytics, Ark Analytics AG explores the best way to accurately measure credit risk ARTICLE October 2014 | Article | 1 Oct 2014 |
| The Challenge of Insolvency | The Challenge of Insolvency - Nick Howard, Head of IP Regulation, Insolvency Service, Giles Frampton, President of R3 and David Kerr, Chief Executive of the Insolvency Practitioners Association, investigate the relationship between Insolvency Practitioners and creditors ARTICLE October 2014 | Article | 1 Oct 2014 |
| Expert Exporting | Expert Exporting - Sean Haywood, International Key Account Manager, Graydon UK discusses the risks of shipping abroad ARTICLE October 2014 | Article | 1 Oct 2014 |
| Enforcement Agents impress in ICM exam | Enforcement Agents impress in ICM exam - guidance for enforcement agents in obtaining the Taking Control of Goods qualification ARTICLE October 2014 | Article | 1 Oct 2014 |
| Ebuzz. Working with Purpose | Working with Purpose. With many individual jobs to perform, often at breakneck speed, it can be all too easy to look at the task as a standalone requirement. But if we understand the reason for its existence, the job can blossom into something more meaningful EBUZZ October 2014 | Article | 1 Oct 2014 |
| Demand soars for new qualification | Demand soars for new qualification- update on Level 2 Taking Control of Goods (TCA) qualification. (England) ARTICLE September 2014 | Article | 1 Sep 2014 |
| Personal Insolvency - is the evolution complete? | Personal Insolvency - is the evolution complete? David Kerr examines personal insolvency solutions. (England) ARTICLE September 2014 | Article | 1 Sep 2014 |
| Wonga-style letters can damage reputations | Wonga-style letters can damage reputations : Alan Lambert, Litigation Partner at Shakespeare's discusses the impact of letters regarding unpaid debt. (England) ARTICLE September 2014 | Article | 1 Sep 2014 |
| Wonga woes may not be solved by a new chairman | Wonga woes may not be solved by a new chairman - the negative image of pay day loans by Les Clisby, freelance business writer (England) ARTICLE September 2014 | Article | 1 Sep 2014 |
| Mind over Matter | Mind over Matter- Sean Feast, editor of Credit Management magazine interviews Damian Kimmerman, entrepreneur and founder of Duedil ARTICLE September 2014 | Article | 1 Sep 2014 |
| Monitoring and Management of Trade Credit Risk | Monitoring and Management of Trade Credit Risk - discussion of best ways to resolve credit risk by Elias Panagiotidis. Head of Analytics, Ark Analytics ARTICLE September 2014 | Article | 1 Sep 2014 |
| Onwards and upwards | Onwards and upwards - Jason Braidwood of Creditsafe analyses regional and sector payment trends (UK and Channel islands) ARTICLE September 2014 | Article | 1 Sep 2014 |
| Recovering unpaid invoices in the construction industry | Recovering unpaid invoices in the construction industry - update by Emma Emery, Senior Associate, Freeths ARTICLE September 2014 | Article | 1 Sep 2014 |
| Ask the experts | Ask the experts - David Thornley, Group Credit Controller at Fort Vale Engineering, explores the impact of the RoT (Retention of Title) clause ARTICLE September 2014 | Article | 1 Sep 2014 |
| New renewable energy heats up | New renewable energy heats up - Andrea Kirby reports on countries' successes exporting low carbon ARTICLE September 2014 | Article | 1 Sep 2014 |
| New Small Business Bill receives first readings | New Small Business Bill receives first readings - update on Small Business, Enterprise Employment Bill 2014-15 by Amanda Hulme ARTICLE September 2014 | Article | 1 Sep 2014 |
| CMA publishes provisional findings | CMA publishes provisional findings - The Competition and Markets Authority (CMA) investigation into payday loans by Amanda Hulme ARTICLE September 2014 | Article | 1 Sep 2014 |
| Why qualify? | Why qualify? Report on how to raise the profile of credit - CICM ARTICLE September 2014 | Article | 1 Sep 2014 |
| Ebuzz. Big is Beautiful | Big is Beautiful. From the raft of emails in our inbox to the notifications in our Facebook account, there is a constant flow of information heading our way. And the possibility of even greater data volumes is growing by the day EBUZZ September 2014 | Article | 1 Sep 2014 |
| Ebuzz. Sex and ‘The City’ | Sex and ‘The City’. Can we really get excited about financial news? EBUZZ August 2014 | Article | 1 Aug 2014 |
| Borrowing against invoices to fund growth on the rise | Borrowing against invoices to fund growth on the rise - findings of ABFA- abfa.org.uk ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Taking Control of Goods award Level launched | Taking Control of Goods award Level launched - new qualification for enforcement agents (England) ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| FCA says logbook lenders must raise standards | FCA says logbook lenders must raise standards - FCA report on negative impact on vulnerable debtors ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Lifting the scales | Lifting the scales - Jeremy Sutcliffe discusses the Insolvency Service's response to the Red Tape challenge (England) ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Reserving Judgment | Reserving Judgment - David Kerr looks at the broader issues surrounding retention of title (RoT) England ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Less is more | Less is more - Creditsafe analyses regional and sector payment trends (UK and Channel islands) ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| The road to the manifestos | The road to the manifestos - James O'Shaughnessy compares the parties' proposals ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| One step at a time | One step at a time- Richard Hughes, Head of Relationship Management, StepChange explains the reasons customers seek debt advice and the help available ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Too big to fail | Too big to fail, Mark Preston MCICM, European Analytical Consultant, Dun and Bradstreet, analyses the successes and failures of the UK retail sector ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Marshal Law | Marshal Law - Peter Walker discusses the complications of marshalling ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Can I sue in England and Wales | Can I sue in England and Wales - tips on how to sue a customer abroad and keep the claim in a home court by Emma Emmery, Senior Associate, Freeths ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Don't be in the bottom half | Don't be in the bottom half- Andy Bonds, author on improving business communication ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Putting out the begging bowl | Putting out the begging bowl - Andrea Kirby's update on the export market ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Better inside the tent | Better inside the tent - Andrea Kirby reports on the International Trade Survey's findings that exporters need the EU ARTICLE July/August 2014 | Article | 1 Jul 2014 |
| Ebuzz. A Quality Act | A Quality Act. Quality - The word abounds in business circles. From quality control to quality assurance to quality service, every organisation strives for it. But what is it? What impact does it have on us? And what can we do to provide a quality service to our customers? EBUZZ July 2014 | Article | 1 Jul 2014 |
| The Ten Steps | The Ten Steps - guidance to customers with mental health problems- mhdebt.info ARTICLE June 2014 | Article | 1 Jun 2014 |
| Charities risk failure with no strategy | Charities risk failure with no strategy - report on importance of proper strategy process (icaew) ARTICLE June 2014 | Article | 1 Jun 2014 |