Chartered Institute of Credit Management LMS

The CICM Professional Standards set the bar for credit and debt management professionals. They are a pathway for development and represent the unique skills of our members. Use this audit tool to benchmark your skills and behaviours against CICM Professional Standards, identify your strengths and areas of focus for development. CICM Member exclusive resource - SELF ASSESSMENT 2022

This is a private area for the CICM HQ team and Credit Academy tutors which contains the CICM Credit Academy policies, procedures, forms and templates.

In 2020, the Chartered Institute of Credit Management (CICM) published this series to support credit professionals during the Coronavirus pandemic and the aftermath. Tailored to your industry, the Super7 Series highlights a best practice approach for credit and collections operations to build a healthy ledger, healthy profile and healthy people at organisations; encourage healthy customer relations, healthy operational competence and healthy personal development; and lead credit management strategy. Tips include: future-facing credit culture, driving the future, credit control spring clean, credit risk assessment, applying vulnerability guidelines, managing difficult conversations, online meetings,  making your emails work. GUIDANCE 2020

Time management is an elective Foundation Level course in the CICM/ABB Professional Certificate Online Training programme. ACCESS RESTRICTED TO ABB (CICM DEVELOPMENT PARTNER) ELEARNING 2021 

Influencing, assertiveness and negotiation is a mandatory Core Level course in the CICM/ABB Professional Certificate Online Training programme. ACCESS RESTRICTED TO ABB (CICM DEVELOPMENT PARTNER) ELEARNING 2021 

This course supports preparation for the CICM Level 3 Award in Consumer Collections or Level 3 Advanced Credit Controller/Debt Collection Specialist Apprenticeship. The course includes 10 elearning modules covering all syllabus areas, practice exam questions and a course completion certificate for learners who complete key activities and pass a mock exam. The course takes approximately 100 hours to complete. Course fees apply. Course modules cover: principles of debt collection, regulation in consumer debt collection, information and profiling, contacting the customer, the repayment plan, dealing with changing situations, responding to non-payment, preparing for legal proceedings, maintaining effective debt collection processes. Email learningsupport@cicm.com or call 01780 722909 to purchase course. PREMIUM CONTENT 2021

ABB advice about progression routes from their CICM Professional Certificate DEVELOPMENT PARTNER ABB member access only

This course supports preparation for the CICM Level 3 Award in Consumer Credit Management or Level 3 Advanced Credit Controller/Debt Collection Specialist Apprenticeship. The course includes pre-course elearning and reading, 15 elearning modules covering all syllabus areas, practice exam questions and a course completion certificate for learners who complete key activities and pass a mock exam. The course takes approximately 100 hours to complete. Course fees apply. Course modules cover: function and cost of credit, credit relationships, customer service in the credit department, money laundering, credit policy and procedures, credit performance and targets, marketing credit, consumer protection, consumer credit products, documents, records, reports and systems, consumer risk assessment, payment methods, collections strategy and action, legal remedies. Email learningsupport@cicm.com or call 01780 722909 to purchase course. PREMIUM CONTENT 2021

HQ Briefing: Enforcement membership, training and qualifications and registration process. GUIDANCE Restricted access - CICM HQ Team only.

Preparing for your High Court Enforcement exam? This free CICM resource includes 3 example exam questions and links to advice about your online exam experience. Practice typing your answers and use the mark scheme to mark your own work. Essential exam support for CICM Studying Members ELEARNING 2021

This CICM elearning module will introduce you to the principles of equality, diversity and inclusion and CICM policies for this area. ELEARNING 2021

This CICM elearning module will introduce you to the different types of abuse encountered by adults at risk, and what to do if you are worried about the safety of an adult. ELEARNING 2018

Preparing for your Accounting Principles exam? This free CICM resource includes a range of past question papers and links to all key advice about your online exam experience. Comprehensive mark schemes and examiners feedback provide a steer when marking your own work. Practice typing your answers and inserting tables for a couple of questions or complete a full 'mock exam' in 3 hours and 35 minutes. Essential exam support for CICM Studying Members ELEARNING 2020

Preparing for your Accounting Principles exam? This free CICM resource includes a range of past question papers and links to all key advice about your online exam experience. Comprehensive mark schemes and examiners feedback provide a steer when marking your own work. Practice typing your answers and inserting tables for a couple of questions or complete a full 'mock exam' in 3 hours and 35 minutes. Essential exam support for CICM Studying Members ELEARNING 2020

Business has see a rise in commercial fraud, particularly during the COVID 19 pandemic. This CICM webinar advises on trends, insights and tips for protecting your business. Presenter: Corporate Partner: Graydon - Simon Blackwell (Managing Director), Nigel Dickinson (Head of Fraud Propositions) and Craig Evans (Head of Commercial UK). Broadcast: 14 May 2020; 50 minutes WEBINAR 2020

In 2020, the Chartered Institute of Credit Management (CICM) published a series of guides to support credit professionals during the Coronavirus pandemic and the aftermouth. You can access the complete series of CICM BEST PRACTICE GUIDES here, including #1 What should you focus be now? #2 Tips to supporting your customer in critical times. #3 Managing credit through the recovery. #4 Managing the new credit future. #6 Super7 series.  GUIDANCE 2020

CICM Trade Credit Management study text for Level 3 Trade Credit Management course PREMIUM CORPORATE MEMBER RESOURCE 

Spanish Fly. David Andrews, freelance writer, believes Brexit won't have a bad impact on the economy after all (UK).  ARTICLE March 2020

A credit manager and apprentice's view on all things credit                               

                                                                                                                                              eBuzz March 2020

Digitally Yours. Sean Feast, Managing Editor, Credit Management, questions whether customers are really engaged with the surge of artificial intelligence, chatbots and web platforms (UK). ARTICLE March 2020

Watching Brief. Sean Feast, Managing Editor, Credit Management, and Jo Kettner, CEO of Company Watch, discuss  Eastern Europe, the challenges of Companies House data and the wise words of Dumbledore (UK).  ARTICLE March 2020

Treading Carefully. Brian Murnane, Group Business Development at Carbon Action, offers practical advices to better managing carbon footprints. (UK)  ARTICLE March 2020

Powering down. Tim Vine, European Head of Finance Solutions at Dun & Bradstreet, believes the energy sector is showing signs of slowing down (UK).  ARTICLE March 2020

Present and Correct. Clive Hawkins, Senior Associate at Spoken Word Communication, explains,in a new series, what elements to take in consideration to create the perfect presentation (UK).  ARTICLE March 2020

Silver Service. Stuart Lewis, Founder of Rest Less, says insolvency among silver surfers is an alarming growing trend (UK).  ARTICLE March 2020

Game Changers. Karen Young, Director at Hays Credit Management, thinks the beginning of the New Year is a great occasion to set a fresh mindset on how to think about work (UK).  ARTICLE March 2020

Not so friendly amigos. Sean Feast, FCICM, shares funny anecdotes from the credit industry and beyond (UK). ARTICLE March 2020

People Power. Matt Godby, Director at Godby Credit Management Ltd, points out the elements that help develop a successful strategic credit management department (UK).  ARTICLE March 2020

Freeman-on-the-land. Alex Hill, Property Service Director at Andrew Wilson & Co., explains how lenders are increasingly telling High Court Enforcement Officers (HCEOs) to enforce Orders for possession (UK).  ARTICLE March 2020

New World Thinking. Marco Forgione, Director General of the Institute of Export and International Trade, says mitigating risk, conforming with regulations and ensuring compliance will have to be the priorities of every business in the new decade (UK).  ARTICLE March 2020

International Trade. Andrea Kirkby, gives an overview on the latest stories in global trade, including cryptocurrencies in international trade, Brexit Uncertainty, the rises of oil prices due to the assassination of Soleimani, and Addfield Environmental Systems' export sale raise. Additionally, the surge of corporate insolvencies, the declining volume of new commitments in the insurance sector and the banking sector falling over in Lebanon (UK).  ARTICLE March 2020

Writer's block. Gareth Edwards, partner in the employment team at VWV, explains Mr Hebai's case study, including rights on work-related blogging, employee checking, and the right to holidaying abroad (UK).  ARTICLE March 2020

Writer's block. Gareth Edwards, partner in the employment team at VWV, explains Mr Hebai's case study, including rights on work-related blogging, employee checking, and the right to holidaying abroad (UK).  ARTICLE March 2020

This is a private area for the CICM HQ team and Credit Academy tutors which contains the CICM Credit Academy policies, procedures, forms and templates.

Private forum for CICM Awarding Body assessment team and Assessment Board.

Senior Moments Claire Aynsley, Head of Regulatory Compliance & Standards at Credit Services Association (CSA) reveals what actions firms should have already implemented with the introduction of SMCR (Senior Managers and Certification Regime) (UK). ARTICLE January/February 2020

Preferential Treatment Jo Kettner, CEO of Company Watch, explains how Crown Preference will impact creditors next year (UK).  ARTICLE January/February 2020

Robots in disguise Lisa Phillips, Managing Director of Advanced Collections Systems, discusses how Artificial Intelligence, more specifically a virtual agent called AVA, can change the practice of debt collection as we know it (UK).  ARTICLE January/February 2020

Vision on Andrew Wilson, Chairman of the High Court Enforcement Officers Association, looks at the negative impact publicity has on the profession of High Court Enforcement Officer (UK).  ARTICLE January/February 2020

Reflected Glory John Patounas, Senior Software Engineer and Data Protection Officer at Cedar Rose, says APIs (application programming interface) can be valuable to mirror essential credit information across different platforms (UK).  ARTICLE January/February 2020

Late Departures Nick Cherry, Chief Operating Officer at Phillips and Cohen Associates, shares his thoughts on how the market of deceased collections has changed in the last decade (UK).  ARTICLE January/February 2020

Nudge Nudge Richard Chataway, Vice President of BVA Nudge Unit UK, believes that the key to a business' success is to influence the behaviour of others (UK).  ARTICLE January/February 2020

Cause for complaint Michelle Thorp, CEO of Insolvency Practitioners Associations, explains in detail how the insolvency process works (UK).  ARTICLE January/February 2020

Help or Hindrance? Heather Greig-Smith  considers how the debt collection and money advice sector can work together to help people become debt free (UK).  ARTICLE January/February 2020

The French connection. Canada. Adam Bernstein explains how the strong French influence in Canada can sometimes catch foreign businesses off guard.   ARTICLE January/February 2020

Apocalypse now? Adam Wonnacott, belives that the constant development of Artificial Intelligence has both its pros and cons (UK).   ARTICLE January/February 2020

Bump in the Road The latest UK payment performance statistics are not very encouraging, showing a further degree of unpredictability (UK).   ARTICLE January/February 2020

International Trade Andrea Kirkby offers an overview on the latest stories in global trade including the uncertainties surrounding Brexit, the upgrades Ukraine has receieved by Fitch post-election, and how the yield curve became inverted in August. Furthermore how China is starting to move up the value chain, Chubb's $10m investment in the African Trade Insurance, the slow global growth set for next year by ATRADIUS, and the growth of eastern European economies.    ARTICLE January/February 2020

2020 Vision Samantha Pileggi, Director of Commercial Operations at the Institute of Export & International Trade, says that the end of 2019 has brought a clearer view on the UK's future trade with the EU (UK).  ARTICLE January/February 2020

Gas Explosion Gareth Edwards, partner in the employment team at VWV, explains the dangerous consequences of interfering with a disciplinary investigation at work (UK).   ARTICLE January/February 2020

Motoring Mischief Peter Walker, freelance business writer specialising in legal matters relating to credit management, discusses why  Statuatory Demand is effective in cases such as the Maserati internet fraud one (UK).  ARTICLE January/February 2020

Hey, what's the big idea?-  how to make your idea a reality 

                                                                                                                                EBUZZ February 2020

Private forum for CICM Credit Academy Tutors and Coaches

Positive thinking. Karen Young, Director Hays Credit Management, says the employment outlook remains positive despite various temptations. (United Kingdom).  ARTICLE December 2019

For the Players -  How  can the credit and debt industry make gaming elements work in business?

                                                                                                                             EBUZZ January 2020

Private forum for CICM HQ Team

This CICM elearning module will introduce you to the principles of equality, diversity and inclusion and CICM policies for this area. ELEARNING 2019 (Archived - replaced with 2021/22 version)

MAIN Year End Sweep EBUZZ December 2019

That was the year that was. Philip King, Chief Executive of CICM, reflects on yet another exciting year for the CICM. ARTICLE December 2019

Open all hours. David Kerr, an insolvency practitioner with extensive regulatory experience and a member of the CICM Technical Committee, says retail gloom is dominating the latest insolvency news. (England)  ARTICLE December 2019

Rogue traders. James Campbell, Secretary of the European Freight Trades Association, explains how bogus trade reference email addresses are a second string to the bow of the short-firm fraudster. (United Kingdom)  ARTICLE December 2019

Sale or return. Sean Feast, Managing Editor of Credit Management, discusses strategy and risks with the Chief Executive of Hoist Finance's operations in the UK, Julian Winfield. (United Kingdom)  ARTICLE December 2019

Look and learn. Peter Wallwork, CEO of the Credit Services Association and a member of the Board of the Money Advice Liaison Group (MALG), what can the public sector learn from the sector in terms of best-practice debt collection? (United Kingdom)  ARTICLE December 2019

Attack of the app. Kevin Reed is a freelance journalist and former editor of both Accountancy Age and Financial Director, asks have we gone too far in providing business apps or are we ready to embrace more? (United Kingdom)  ARTICLE December 2019

Branching out. Credit Management spoke to a number of Branch Chairs on the importance of taking part in the Branch network. (United Kingdom)  ARTICLE December 2019

All aboard. David Walters, Group Head of Credit Data at Creditsafe, says companies are choosing to be more diligent when onboarding new international customers. (United Kingdom)   ARTICLE December 2019